Experience – 6 to 10 Years

• Experience in mobile applications with desire to work in fast paced start-ups
• Excellent business understanding and prioritization skills
• Worked on Android applications from scratch. Exposure to audio video content-based applications is preferred. Good to have exposure to chat, rich UIs, and live streaming is a plus
• Up to date on upcoming trends in android and its ecosystem. Good understanding of trade-offs; ability to think independently and come up with innovative solutions
• Sound knowledge about application performance, tuning on all parameters like network utilization, application size, play store core vitals and battery usage
• Experience with dagger, retrofit, rx-android, android architecture components etc
• Jetpack compose, kotlin, flow, firebase, room, clean architecture – hands on would be great
• Sound understanding of test-driven development, mock frameworks, modular code design and popular design patterns

Experience – 3 to 10 Years

• Good experience in SwiftUI. Worked on consumer facing high traffic (millions of concurrent users) mobile applications with desire to work in growing fast paced startups
• Worked on applications from scratch. Well versed with building apps for various screen density and sizes
• Up to date on upcoming trends in ios and its ecosystem with respect to design, architecture etc
• Experience on optimizing all important parameters like network utilization, application size and battery
• Experience with reactive and asynchronous programming is highly preferred
• Should have used mock frameworks, modular code design and popular design patterns

Experience – 2 to 4 Years

• Advance knowledge of atleast one of the following programming language Java/Kotlin, Python, Erlang/Elixir, Go. Knowledge of coroutines/goroutines and reactive programming is a big plus
• Good working knowledge of relational datastores (MySQL, Postgres) and NOSQL datastores (Cassandra, Aerospike, MongoDB, ElasticSearch, DynamoDB)
• Fast learner. We’re looking for software engineers who thrive on learning new technologies and don’t believe in one-size-fits-all solutions. You should be able to adapt easily to meet the needs of our massive growth and rapidly evolving business environment
• Fearlessness. You think a working proof-of-concept is the best way to make a point. You strive on proving that speed and quality are not conflicting; that you can achieve both at the same time
• Versatility. In addition to having an intimate knowledge of the whole web stack, you understand how all the pieces fit together (front-end, database, network layer, etc.) and how they impact the performance of your application
• Strong architecture chops. You know how to build highly scalable, robust, and fault-tolerant services that support our unique rate-of-growth requirements. You stay up-to-date with the latest architectural trends
• Passion. You feel ownership over everything you ship; you’d never call code “released” until you’re confident it’s correct. You pride yourself on efficient monitoring, strong documentation, and proper test coverage.
• A team player. You believe that you can achieve more on a team — that the whole is greater than the sum of its parts. You rely on others’ candid feedback for continuous improvement
• Design and business acumen. You understand requirements beyond the written word. Whether you’re working on an API used by other developers, an internal tool consumed by our operation teams, or a feature used by millions of riders, your attention to detail leads to a delightful user experience

Experience – 2 to 4 Years

• Gaining an understanding of our Current State and then defining the Target State Architecture and Strategy
• Work as the Technical Product Owner in partnership with our Business Product Owners to define the technical strategy for our data driven products and applications
• Develop Architectures for highly scalable and fault-tolerant applications using Cloudera/Hadoop and Relational database technologies
• Provide technical and architectural oversight for systems and projects that are required to be reliable, massively scalable, highly available (99.999% uptime), and maintainable
• Introduce best practices and principles to enable consistent delivery and enable alignment with long term direction
• Lead and mentor other team members
• Foster development best practices within the team
• Identify and drive process improvements
• Facilitate communication across groups
• Work with our product organization to develop business requirements into architecture and integrate into our long-term platform strategy

Experience – 2 – 5 Years

• MBA from Tier 1 institute in Management Consulting/ Strategy/ Business Analyst roles preferably in startups
• Ability to structure complex and ambiguous, business challenges
• Exceptional analytical and conceptual thinking skills
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• Competency in Microsoft Suite – Proficiency in Advanced MS Excel, Basic knowledge of SQL, R/Python
• Comfortable with a fast-paced and chaotic environment
• Fundamental analytical and conceptual thinking skills
• Experience creating detailed reports and giving presentations
• Conduct detailed data analysis to diagnose business problems and identify opportunities to optimize key funnels
• Drive special projects to drive key business metrics
• Work with product, technology, growth, and operations teams to execute product/ funnel interventions
• Democratize data for other teams by building dashboards and analytics solutions
• Evaluate analytics platforms and tools by conducting primary and secondary research
• Monitor deliverables and ensure timely completion of project

Experience – 2 – 3 Years

• Experience in a customer service or related role in a tech company is a must
• Should be comfortable / prior experience to CRM/ticketing systems like ZohoDesk, ZenDesk, FreshDesk etc
• Comfortable with consumer tech products/apps. Understanding of how they work
• Excellent communication skills in writing/speaking
• Comfortable talking with users on phone to issue solutioning as need may be
• Work with multiple departments to solution out the user problem
• Ability to multitask/ work under chaos situation
• Flexible in work timings
• Self-disciplined and energy to work in a high growth startup with multiple challenges each day
• Knowledge of MS excel, SQL, and any other analytical tools would be a plus

Experience – 6 – 9 Years

• Good at data analytics and understanding user journeys – enjoy driving insights out of data, comfortable working with common analytical tools
• Should have an eye for detail, analytical mindset – should be able to do quick and flawless execution of campaigns on clever tap with the least amount of support
• Preferably must have worked in a retention role in any internet B2C organization or from a data analytics firm with good retention management, project experience or finding out meaningful insights
• You would be responsible for end-to-end customer re-activation & retention campaigns
• Lifecycle management of the customer & Cohort, creating customer journeys to improve key metrics across the funnel in line with business objectives
• Own the entire retention and reactivation funnel constantly tracking, optimizing, and improving the same with the creative communication
• Generate deep insights about customers that increase their retention, root-cause & predict churn and lead to inventing new ways to delight and retain customers for maximum impact on DAU (daily active users)
• Create, implement and optimize daily/weekly/monthly campaigns (retention and reactivation – both automated and not automated)
• Should be able to handle CRM tools, execute, measure & analyze campaign

Experience – 3 – 6 Years

• Acquiring new clients and agencies across industries across Global markets.
• Identify and map prospective clients, should be responsible for cultivating new relationships, managing sales pipeline.
• Work with the existing team to execute various campaigns
• Experience of selling mobile inventories for performance marketing campaigns like Cost per Install, Cost per Acquisition, Cost Per Lead, Cost per Visits/Sessions etc.
• Good understanding about performance marketing terminologies.
• Co-ordinate with Monetization team for submitting the plans as per the brief
• Establish and grow relationships with decision makers/influencers in major ad agencies.
• The ability to handle digital media sales individually.
• Proven ability to build brands and achieve sales targets
• Experience in a start-up or entrepreneurial environment is considered a plus.
• Relevant higher degree such as an MBA is advantageous but not a requirement.
• Extensive list of contacts within the space.
• Ability to roll up sleeves and get things done.

Experience – 3 – 8 Years

• 3- 8 years of experience leading/building a customer experience/service team
• People management skills in handling large teams
• Escalate complaints based on severity of impact to avoid litigation and reputation loss
• Must be able to draft customer communications keeping legal & statutory guidelines in perspective
• Problem solving skills around automation whenever applicable , introducing new processes to increase user happiness
• Great passion for building a world class user centric team
• Leading a system for handling and resolving user queries/complaints.
• Working with multiple departments within the organization to resolve queries on a daily basis.
• Building this team to scale as the company continues to grow at a fast pace across languages and geographies.
• He/she should be able to come up with tech interventions/processes to reduce manual effort wherever necessary
• Strategize around new processes , design new experiments to keep improving the user experience.

Experience – 6 – 10 Years

• Perform penetration testing on Web, Mobile Applications & APIs
• Conduct regular security assessments to identify & mitigate vulnerabilities across the applications, infrastructure, systems & network
• Work closely with other teams to help build & maintain a robust security posture across the  organization
• Create well-documented reports and developing a solid security-testing methodology
• Understand complex Technical & Architectural issues from security perspective & implement necessary controls in place
• Automate repetitive tasks like Regression & SAST
• Work with external security researchers via the bug bounty program
• Promote security-first culture in the organization

Experience – 2 – 5 Years

• Create an inspiring team environment with an open communication culture by delegating work to the teammates and setting up goals.
• Frequently evaluate the performance of the teammates through help of Quality Analyst. 
• Review work done by the teammates, give constructive feedback, monitor their progress.
• Identify process and product enhancement opportunities, new use cases, execute effective ways to improve the existing processes through suggestions on automations.
• Closely work with the reporting manager, to understand and comply with the moderation SOPs and the community guidelines.
• Should be adaptive and open to work in rotational shifts. 
• Should have excellent communication and interpersonal skills.
• Adapt to the speed and be flexible to work in a high paced startup environment.
• Should have led a team size of 10 or more in the past.
• Should have an analytical bent of mind and have hands on skills on Google Sheets, Tableau and basic SQL.

Experience – 2 – 5 Years

• Create an inspiring team environment with an open communication culture by delegating work to the teammates and setting up goals.
• Frequently evaluate the performance of the teammates through help of Quality Analyst. 
• Review work done by the teammates, give constructive feedback, monitor their progress.
• Identify process and product enhancement opportunities, new use cases, execute effective ways to improve the existing processes through suggestions on automations.
• Closely work with the reporting manager, to understand and comply with the moderation SOPs and the community guidelines.
• Should be adaptive and open to work in rotational shifts. 
• Should have excellent communication and interpersonal skills.
• Adapt to the speed and be flexible to work in a high paced startup environment.
• Should have led a team size of 10 or more in the past.
• Should have an analytical bent of mind and have hands on skills on Google Sheets, Tableau and basic SQL.

Experience – 2 – 5 Years

• Create an inspiring team environment with an open communication culture by delegating work to teammates and setting up goals.
• Frequently evaluate the performance of the teammates through the help of a Quality Analyst.  
• Review work done by the teammates, give constructive feedback and monitor their progress.
• Identify process and product enhancement opportunities, and new use cases, and execute effective ways to improve the existing processes through suggestions on automation.
• Closely work with Team Lead/Operations Manager, to understand and comply with the moderation tasks and the community guidelines.
• Take feedback from teammates and create a positive environment within the team to ensure strong team bonding and learning opportunities. Adapt to the speed and be flexible to work in a high-paced startup environment.
• Knowledge of social media products and prior experience in the content moderation field would be a plus. 
• Ability to view the big picture and bring innovation and order in work. 
• Should be proficient with MS Excel,PPT, and basic knowledge of SQL.

Experience – 3 – 8 Years

• Excellent problem-solving, task prioritization, follow-up, and leadership skills
• Direct team management experience both on-roll and off-roll
• Strong excel and analytical skills, SQL knowledge is a must
• Ability to communicate across all levels of management, peers
• Ability to manage high volume critical workload with a positive, flexible and professional attitude
• He/she should be able to come up with tech interventions/processes to reduce manual effort wherever necessary
• Strategize around new processes, design new experiments to keep improving the user experience.

Experience – 3 – 8 Years

• Excellent problem-solving, task prioritization, follow-up, and leadership skills
• Direct team management experience both on-roll and off-roll
• Strong excel and analytical skills, SQL knowledge is a must
• Ability to communicate across all levels of management, peers
• Ability to manage high volume critical workload with a positive, flexible and professional attitude
• Ability to handle changing priorities with use of good judgment
• Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks
• Demonstrated ability to influence others without having positional authority
• Building this team to scale as the company continues to grow at a fast pace across languages and geographies.
• He/she should be able to come up with tech interventions/processes to reduce manual effort wherever necessary
• Strategize around new processes , design new experiments to keep improving the user experience.

Experience – 2 – 5 Years

• Decision making skills with respect to the Koo policies.
• Minimum 2-3 years of experience, preferably in background/document verifications. 
• Should be comfortable / prior experience with ticketing systems like ZohoDesk.
• Excellent communication skills in writing/speaking
• Comfortable talking with eminent users on phone to issue solutions as the need may be.
• Work with multiple departments to solution out the eminent user problem
• Ability to multitask/ work under chaotic situations
• Flexible in work timings (Comfortable working in rotational shifts)

Experience – 2 – 5 Years

• Conduct root cause and other data analysis for the team
• Participate as project team member in problem prevention and continuous  improvement projects 
• Identify improvement opportunities within the environment 
• Act as liaison with Team Lead to ensure consistent quality measurements  throughout the operation. 
• Provide QA progress reports to Team Leads. 
• Conduct Health Checks for high impact transitions, as requested 
• Analyze Customer Satisfaction Survey results & recommend improvement  efforts 
• Act as escalation point of contact for process questions, issues and resolution
• Administer the QA issue repository and ensure all escalations are properly  addressed.