Bombinate Technologies Pvt. Ltd. (BTPL) is a company registered under the Companies Act, 2013 (CIN U72900KA2015PTC084475) and has its registered office at 849, 11th Main, 2nd Cross, HAL 2nd Stage, Indiranagar, Bangalore, Karnataka – 560008 India. BTPL operates Koo App (for iOS & Android), a regional language microblogging platform, and the website Koo App Website
BTPL is a Significant Social Media Intermediary and has implemented policies and procedures to comply with the requirements of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (hereinafter the “Rules”).
This Compliance Statement is with reference to Rule 5 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (hereinafter “Rules”) and applies to Publishers of News and Current Affairs Content (as defined under the Rules). Please note that according to the Rules, if you are a Publisher of News and Current Affairs Content, then in addition to the common Terms of Service for all users, you are required to furnish the details of user accounts on the services of intermediaries to the relevant ministry prescribed under Rule 18. If you have already done so please inform Koo by sending a mail to email@example.com and we will provide a demonstrable and visible mark of verification as being Publishers against your profile.
Koo is an intermediary that primarily enables online interaction between two or more users and allows them to create, upload, share, disseminate, modify or access information using Koo’s services.
Koo does not undertake any obligation to monitor user generated content, except where specifically mandated under applicable law.
Resolution of grievances or disputes or claims relating to violation of legal or personal or public or community rights (collectively known as grievances) is solely within the domain of judicial or other authorities. Koo cannot and does not adjudicate any grievances.
Users have the option to use the “Report Koo” or “Report User” option within the Koo App.
Grievances relating to violation of Rule 3, including grievances by or on behalf an individual or child, relating to exposure of their private areas, full or partial nudity or depicting such individual or child in any sexual act or conduct, must be addressed to the Resident Grievance Officer at firstname.lastname@example.org emailed to email@example.com.
Reported grievances will be acknowledged within 24 hours of receipt along with a unique identification number. Grievances will be disposed of within 15 days from date of receipt. Wherever practical, information on action taken or not taken by BTPL may be provided to the reporter of the grievance. Grievances by an individual relating to exposure of their private areas, full or partial nudity or depicting such individual in any sexual act or conduct; or impersonation in an electronic form, including artificially morphed images will be acted upon within 24 hours. A monthly compliance report containing information as specified by the Rules will be published on the website under the link Compliance. Koos reported via in-app reporting are not considered grievances.
Users may submit to Koo, orders from judicial or other authorities to remove any contested or disputed content. Such orders will be acted upon on a priority basis.
If you would like to submit an order from a judicial or other authority please click here.
In accordance with the Rules, Koo provides User(s) with an adequate and reasonable opportunity to dispute an action taken on the content of a user. Such User(s) may request for reinstatement of access to such content. These requests will be decided within a reasonable time in accordance with law.
If you are a content creator and a moderation action has been taken on your Koo, you may request for reinstatement of your Koo by clicking here
Koo does not undertake any obligation to monitor user-generated content, except to the extent required by law. Koo is only an intermediary that primarily enables online interaction between two or more users and allows them to create, upload, share, disseminate, modify or access information using Koo’s services.
While Koo supports valid and legitimate claims of intellectual property ownership, it cannot and does not adjudicate any claims. In the first instance, parties must resolve any disputes relating to intellectual property amongst themselves or through the legal process, before reporting to Koo
If you believe that someone is violating your or anyone else’s intellectual property, you may report it by filling out this form.
Please ensure that you submit complete details of the violation and ownership of the intellectual property in order for us to process the report. Such reports will typically be processed within 48 hours. Orders or directions of courts or legal authorities will be honoured on priority.
The contents of a report (including any attachment) and the reporter’s email address will be provided to the person who posted the contested content along with a request to respond to the claim within 36 hours. Parties are encouraged to directly interact and resolve any issues. If no response is received within the specified time, or, if in the sole discretion of Koo, either the report or the response are unsatisfactory, Koo will take such action as it deems fit. Please note that Koo is acting on a best efforts basis and accepts no responsibility for any actions taken by it. Any assertion or adjudication of legal rights must be carried out through the legal process
Any abuse of this process may lead to termination of your user account and/or other legal consequences. Please do not hesitate to seek your own legal advice before filing or contesting any report for intellectual property violation.
Chief Compliance Officer ensures compliance with the Information Technology Act, 2000 and Rules
Nodal Contact Officer for 24×7 coordinates with law enforcement agencies and officers to ensure compliance to their orders or requisitions made in accordance with the provisions of law or rules made thereunder Email: firstname.lastname@example.org
Resident Grievance Officer (i) acknowledges a complaint in relation to the Rules within 24 hours and disposes off such complaint within fifteen days from the date of receipt; and (ii) receives and acknowledges any order, notice or direction issued by the Appropriate Government, any competent authority or a court of competent jurisdiction. Name: Mr. Rahul Satyakam Email: email@example.com
BTPL commits to taking adequate measures for the prevention, mitigation and, where appropriate, remediation of any human rights violations especially those relating to digital media and its uses. BTPL will continue to implement appropriate systems and processes as appropriate to support and promote human rights.