Koo takes several measures to keep the Koo App safe. Security audits are conducted periodically. In addition, Koo works with its own IT security partners to implement procedures and processes that keep Koo safe.​

Please read this page and follow the instructions if you believe that your account is compromised or you notice activity that is not authorized by you. The instructions will help you regain control of your account and make it resilient against such events in the future.​

How can you tell if your Koo account is compromised?​

• You notice unusual activity which you did not action or authorize, including:

• New Koos, Re-Koos or Comments;
• Changes to profile name, user handle or profile photo;
• Follow/Unfollow/Block/Unblock of accounts that you did not authorize;
• Messaging/chats which you did not authorize;
• An official notification from the Koo Redressal team that your account may be compromised or unusual activity is observed.

What are the various ways in which an account can get compromised? ​

Access to the Koo App is through OTP-based authentication. A unique OTP is sent to the user when they login to their accounts. This is a significant step in protecting our users’ accounts and data from being compromised. ​

Listed below are some common reasons why an account may get compromised:

• User shared login credentials and OTP with someone else;
• Someone else has access to the email account and/or phone number linked to the Koo account and was able to obtain the OTP;
• Viruses/malwares on user’s device which steal credentials (login OTP, in this case);
• User is connected to a network that was already compromised; 
• User is plugged into an external program to increase follower count or increase engagement and hence username and OTP is shared with a third party.

Please note that such activity is against Koo’s Community Guidelines and your account may be blocked by our systems. ​

What should you do if you believe that your account is compromised?​

• Take screenshots of the issues that you are facing.
• Immediately log out of your Koo account from any of the devices that are logged in. 
• Ensure that the device(s) used to log into your Koo account are secure and within your control. 
• Confirm that the email address and/or phone number linked to your Koo account are secure and that you are the only one with access to them. Reset passwords if required. 
• Fill out our Compromised Account Redressal Form with complete details and screenshots of the issues you are facing and our team will get in touch with you.

Once you have secured access to your account again, here’s what you can do to protect your account from being compromised in the future:​

• Undo any unfamiliar and unauthorized actions done when the account was compromised (such as Koos, Re-Koos, Comments, changes to profile name, user handle or profile photo; account activity such as following, unfollowing, blocking, unblocking etc.)
• Do not share your login OTP with anyone else. 
• Scan & remove viruses and malwares from mobile devices, computers and networks.
• Keep your operating system and Koo App updated at all times.
• Be cautious while on the internet to avoid phishing or similar hacking attempts.
• Do not use any programmes to inorganically increase your follower count or engagement.
• From time to time log out from your Koo account from all your devices and obtain a new OTP to log in.
• Please follow the Koo Policy handle on the Koo platform to know more about keeping your account secure

If you still require assistance after following the above steps, send us an email describing the issue to  redressal@kooapp.com and our team will get in touch with you. Please ensure to include all details and screenshots to help us assess the issue accurately.​

Koo takes several measures to keep the Koo App safe. Security audits are conducted periodically. In addition, Koo works with its own IT security partners to implement procedures and processes that keep Koo safe.​

Please read this page and follow the instructions if you believe that your account is compromised or you notice activity that is not authorized by you. The instructions will help you regain control of your account and make it resilient against such events in the future.​

How can you tell if your Koo account is compromised?​

• You notice unusual activity which you did not action or authorize, including:
  • New Koos, Re-Koos or Comments;
  • Changes to profile name, user handle or profile photo;
  • Follow/Unfollow/Block/Unblock of accounts that you did not authorize;
  • Messaging/chats which you did not authorize;
  • An official notification from the Koo Redressal team that your account may be compromised or unusual activity is observed.

What are the various ways in which an account can get compromised? ​

Access to the Koo App is through OTP-based authentication. A unique OTP is sent to the user when they login to their accounts. This is a significant step in protecting our users’ accounts and data from being compromised. ​

Listed below are some common reasons why an account may get compromised:

• User shared login credentials and OTP with someone else;
• Someone else has access to the email account and/or phone number linked to the Koo account and was able to obtain the OTP;
• Viruses/malwares on user’s device which steal credentials (login OTP, in this case);
• User is connected to a network that was already compromised; 
• User is plugged into an external program to increase follower count or increase engagement and hence username and OTP is shared with a third party.

Please note that such activity is against Koo’s Community Guidelines and your account may be blocked by our systems. ​

What should you do if you believe that your account is compromised?​

• Take screenshots of the issues that you are facing.
• Immediately log out of your Koo account from any of the devices that are logged in. 
• Ensure that the device(s) used to log into your Koo account are secure and within your control. 
• Confirm that the email address and/or phone number linked to your Koo account are secure and that you are the only one with access to them. Reset passwords if required. 
• Fill out our Compromised Account Redressal Form with complete details and screenshots of the issues you are facing and our team will get in touch with you.

Once you have secured access to your account again, here’s what you can do to protect your account from being compromised in the future:​

• Undo any unfamiliar and unauthorized actions done when the account was compromised (such as Koos, Re-Koos, Comments, changes to profile name, user handle or profile photo; account activity such as following, unfollowing, blocking, unblocking etc.)
• Do not share your login OTP with anyone else. 
• Scan & remove viruses and malwares from mobile devices, computers and networks.
• Keep your operating system and Koo App updated at all times.
• Be cautious while on the internet to avoid phishing or similar hacking attempts.
• Do not use any programmes to inorganically increase your follower count or engagement.
• From time to time log out from your Koo account from all your devices and obtain a new OTP to log in.
• Please follow the Koo Policy handle on the Koo platform to know more about keeping your account secure

If you still require assistance after following the above steps, send us an email describing the issue to  redressal@kooapp.com and our team will get in touch with you. Please ensure to include all details and screenshots to help us assess the issue accurately.​

Protocolo para contas comprometidas 

A Koo toma várias medidas para manter o Koo App seguro. As auditorias de segurança são realizadas periodicamente. Além disso, a Koo trabalha com seus próprios parceiros de segurança de TI para implementar procedimentos e processos que mantenham a Koo segura.

Por favor, leia esta página e siga as instruções se você acredita que sua conta está comprometida ou você notar atividade que não está autorizada por você. As instruções ajudarão você a recuperar o controle de sua conta e torná-la resiliente contra tais eventos no futuro.

• Como você pode saber se sua conta Koo está comprometida?

Você percebe atividades incomuns que você não agiu ou autorizou, incluindo:

     Novos Koos, Re-Koos ou Comentários;

     Alterações no nome do perfil, identificador do usuário ou foto do perfil;

     Seguir/Deixar de Seguir/Bloquear/Desbloquear contas que você não autorizou;

     Mensagens/chats que você não autorizou;

Uma notificação oficial da equipe de Reparação da Koo de que sua conta pode estar comprometida ou atividade incomum é observada.

• Quais são as várias maneiras pelas quais uma conta pode ser comprometida?

O acesso ao aplicativo Koo é feito por meio de autenticação baseada em OTP. Uma OTP exclusiva é enviada ao usuário quando ele faz login em suas contas. Este é um passo significativo para proteger as contas e os dados de nossos usuários de serem comprometidos.

Listados abaixo estão alguns motivos comuns pelos quais uma conta pode ser comprometida:

O usuário compartilhou credenciais de login e OTP com outra pessoa;

Outra pessoa tem acesso à conta de e-mail e/ou número de telefone vinculado à conta Koo e conseguiu obter a OTP;

Vírus/malwares no dispositivo do usuário que roubam credenciais (login OTP, neste caso);

O usuário está conectado a uma rede que já foi comprometida;

O usuário é conectado a um programa externo para aumentar a contagem de seguidores ou aumentar o engajamento e, portanto, o nome de usuário e a OTP são compartilhados com terceiros.

Observe que tal atividade é contra as Diretrizes da Comunidade da Koo e sua conta pode ser bloqueada por nossos sistemas.

• O que você deve fazer se acreditar que sua conta está comprometida?

• Faça capturas de tela dos problemas que você está enfrentando.
• Saia imediatamente da sua conta Koo a partir de qualquer um dos dispositivos que estão logados.
• Certifique-se de que o(s) dispositivo(s) usado(s) para iniciar sessão na sua conta Koo estão seguros e estão ao seu alcance
• Confirme se o endereço de e-mail e/ou número de telefone vinculado à sua conta Koo são seguros e que você é o único com acesso a eles. Redefina as senhas, se necessário.
• Preencha nosso Formulário de Reparação de Conta Comprometida com detalhes completos e capturas de tela dos problemas que você está enfrentando e nossa equipe entrará em contato com você.

Depois de proteger o acesso à sua conta novamente, veja o que você pode fazer para proteger sua conta de ser comprometida no futuro:

Desfaça quaisquer ações desconhecidas e não autorizadas feitas quando a conta foi comprometida (como Koos, Re-Koos, Comentários, alterações no nome do perfil, identificador do usuário ou foto do perfil; atividade da conta, como seguir, desseguir, bloquear, desbloquear etc.)

Não compartilhe sua OTP de login com mais ninguém.

Digitalize e remova vírus e malwares de dispositivos móveis, computadores e redes.

Mantenha seu sistema operacional e o Koo App atualizados o tempo todo.

Seja cauteloso enquanto estiver na internet para evitar phishing ou tentativas de hacking semelhantes.

Não use nenhum programa para aumentar inorganicamente sua contagem de seguidores ou engajamento.

De tempos em tempos, saia da sua conta Koo de todos os seus dispositivos e obtenha uma nova OTP para fazer login.

Siga o identificador da Política Koo na plataforma Koo para saber mais sobre como manter sua conta segura

Se você ainda precisar de assistência depois de seguir as etapas acima, envie-nos um e-mail descrevendo o problema para redressal@kooapp.com  e nossa equipe entrará em contato com você. Certifique-se de incluir todos os detalhes e capturas de tela para nos ajudar a avaliar o problema com precisão.