Refunds and Cancellation Policy

By Koo App

Koo Refunds and Cancellation Policy

  1. Koo App acts only as an intemediary and payments for any services availaed by users are passed on to relevant service providers (including content cretators and others). Accordingly, Koo has a NO Refund or Cancellation policy and no claims of refund or cancellation shall apply against Koo App.

  2. Any claims of refunds or lack of service should be directly made against the service provider (including content cretators and others). Koo App’s only responsibility shall be to connect to the user to the service provider (including content cretators and others).

  3. Users must exercise discretion while availing services.

  4. Koo App is not responsible for disputes of any nature (including payments, nature, periodicity and quality of  perks or written, audio, or visual information) arising between the Content Creator(s) and User(s). Content is created at the sole discretion of the Content Creator(s) and Koo App has no control or relationship with the Content Creator(s) for the same. Koo App does not have any say or influece in creation of any content by the Content Creator(s). If Content Creator(s) do not provide any any content, no liablity of remedy shall be available against Koo App. Content Creator(s) and User(s) must resolve and settle any such disputes among themselves directly without any recourse to Koo App. 

  5. Any services (including the Koo Premium services) are provided on an “as is” and “as available” basis and is without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed. The Users shall use of the Koo Premium services solely at their own risk. Koo App and its directors, employees, agents, and partners do not warrant that: (i) the service will be secure or available at any particular time or location; or, (ii) any defects or errors will be corrected; or, (iii) any content or software available at or through the service is free of viruses or other harmful components; or, (iv) the results of using the service will meet User’s requirements. 

  6. Any subscription chosen by a User is at his/her own risk and is a direct relationship between the User(s) and the Content Creators. Subscriptions are for periods specificed in the landing page and can be cancelled at any time, however, no refunds will be provided.