Terms of Service

By Koo App

These Terms of Service were last updated on 19 September 2022.

We at Bombinate Technologies Private Limited, its affiliates, subsidiaries, successors in interest, (Company, we, our, us ), own, manage, and operate the application Koo (as defined below and referred to as Application). The Company provides you with the Application, the associated customized services which include but are not limited to providing you with a micro-blogging platform, provision of content, and access to content which is created and uploaded by users on the Application (as defined below and referred to as Content) as sought to be accessed by you (Services). These Terms of Services (Terms) govern your access to and use of our Services, which includes the website, the associated mobile application, SMS, APIs, e-mail notifications, and any Content available on the Services in whichever form and format capable of communication.

By accessing, downloading, using our Services, you agree to be bound by these Terms, and you further explicitly consent to our Privacy Policy and Community Guidelines. We urge you to access, review and familiarize yourself with these Terms periodically, for your continued use of the Services, which will constitute in your consent and agreement to these Terms.

In the event the Terms are not agreeable to you, we request you to desist from accessing, downloading, using the Services in any manner, whatsoever.

For ease of reference, we are defining certain terms as below which will be used throughout the Terms and associated policies:

Application shall mean and include the software and mobile application of Koo accessed through or downloaded from the app store viz., Android or iOS, and accessible from any compatible device.

Content means and includes, without limitation, any information, data, text, pictures, audio, video, GIFs, polls, user profiles, software, tags, graphics, and interactive features generated, provided, or otherwise made accessible either by you or other users or by us or our partners or sponsors on or through the Service/s.

Koo shall mean any post by a registered user on the Application.

You or User shall mean any registered user of the Application. If you are accepting these Terms and using the Services on behalf of any juristic entity or any other person, you represent and warrant that you are authorized to do so and have the authority to bind such entity or person to these Terms, in which case the words “you” and “your” as used in these Terms shall refer to such entity or person irrevocably.

1. ACCESS TO AND CONTINUED USE OF SERVICES
  1. You should have attained the age of majority in your jurisdiction to be able to use and access our Services. The Application has the right to terminate your account, wherein the User is found to be defaulting on this condition, or where we find that you are barred in law from access to our Services.
  2. You are responsible for your use of our Services, and undertake to comply with the applicable laws, and act in strict adherence to our Terms, Privacy Policy and Community Guidelines, as well.
  3. You may access our Services free of charge, or in any such manner which is determined by the Company and is conveyed to you from time to time.
  4. The Services provided to you are for your personal and non-commercial purposes only and should not be shared with individuals in violation of these Terms and allied policies. We specifically prohibit sale or purchase of a Koo account or handle.
  5. You are responsible for safeguarding your account and you agree not to disclose your password to any third party. You agree that you will be solely responsible for any activities or actions taken under your account or handle name or password, irrespective of whether you have authorized such activities or actions. You will immediately notify the Company of any unauthorized use of your password or your account, upon becoming aware of any such discrepancy.
  6. The Company further reserves the right to restrict the circulation of any content if the said content violates the Community Guidelines of the App. The Company may also suspend or terminate your account for such a violation. Please refer to our other policies on how we moderate the Content.
  7. The Company is committed to safeguarding the efficiency of the Application. For that reason, we reserve the right to make changes to the Application for maintenance at any time. If such situations cause an interruption of your Services for a reasonable duration, we shall not bear any liability to you and/or to any third parties. We will make attempts on a best-efforts basis to let you beware of any scheduled maintenance to such extent as is possible.
  8. You agree not to: circumvent, remove, degrade, deactivate, or thwart any of the Contents of our Service; use any robot, spider, scraper, or other means to access our Service. You also agree not to decompile, reverse engineer, and disassemble any software or other products or processes accessible through our Service. Additionally, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy, or limit the functionality of our Service. We may terminate or restrict your use of our Service if you violate these Terms or are engaged in any illegal or fraudulent or unethical or unwarranted or otherwise malicious use of our Service.
  9. You agree not to use the accounts of other Users, disparage other accounts, or indulge in any activity which violates the Community Guidelines.
  10. We do not claim ownership of your content that you post on or through the Service. By submitting, posting, displaying, or communicating Content on or through our Services, you hereby grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to host, use, distribute, modify, run, copy, reproduce, process, such Content across all formats, media now known, or which may come into existence later. You represent and warrant that you have, or have obtained, all rights, licenses, necessary authorizations required to grant the rights granted herein for any Content that you submit, or post, or display, or communicate through our Services and such Content is not subject to copyright or other proprietary rights of third parties unless you are legally entitled to post such Content through necessary permission or otherwise.
  11. We do not undertake any obligation to monitor user generated content, except to the extent required by law. We are an intermediary that primarily enables online interaction between two or more users and allows them to create, upload, share, disseminate, modify or access information using Koo’s services. While Koo supports valid and legitimate claims of intellectual property ownership, it does not adjudicate any claims. In the first instance, parties must resolve any disputes relating to intellectual property amongst themselves or through legal process, before reporting to Koo. If you believe that someone is violating your or anyone else’s intellectual property, you may report it by emailing to redressal@kooapp.com or by filling up this form. Please ensure that you submit complete details of the violation and ownership of the intellectual property in order for us to process the report. Such reports will typically be processed within 48 hours. Orders or directions of courts or legal authorities will be honoured on priority. The contents of a report (including any attachment) and the reporter’s email address will be provided to the person who posted the contested content along with a request to respond to the claim within 36 hours. If no response is received within the specified time, or, if in the sole discretion of Koo, either the report or the response are unsatisfactory, Koo will take such action as it deems fit. Please note that Koo is acting on a best efforts basis and accepts no responsibility for any actions taken by it. Any assertion or adjudication of legal rights must be carried out through legal process. Any abuse of this process may lead to termination of your user account and/or other legal consequences. Please do not hesitate to seek your own legal advice before filing or contesting any report for intellectual property violation.
  12. We reserve the right to update, modify, alter, amend, these Terms at any time, at our sole discretion.
  13. We do not endorse, support, represent, authorize the circulation of all Content published on our Application, and we do not further attest to the accuracy, originality, reliability, legitimacy, completeness, of such Content, as available on our Services.
  14. All the Content that is available on the Application is the sole responsibility of the originator of the Content. Your use or reliance on any Content while availing the Services is solely at your own risk. As a User, you may come across Content which you may construe to be offensive, harmful, misleading, inaccurate, or inappropriate. We impress upon you that we may not always monitor or control the Content accessible on the Services, and as an intermediary we cannot assume responsibility for such Content. Please use the Report Koo or Report User button within the Koo App to record your reactions or contact the Grievance Officer as stated below. You may also use the Reporting and Redressal Forms available at this link. We may be required to remove Content if such Content is violative of established and universal legal principles or is spammy  violates our Spam Policy or if such Content is violative of applicable law. In this connection, we shall abide by binding directions of legal authorities as and when they are made. If you have obtained a legal order for removal of any Content please furnish the same via this form. While we will endeavor to do so, in complying with legal directions or in other compelling circumstances, it may not always be possible to immediately notify you of an action taken on our part. You may appeal against any action taken to the Grievance Officer whose details are provided below.
  15. We give you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you as part of the Services.
  16. The Services made available to you are protected by copyright, trademark, and other laws. Nothing in these Terms gives you the right to use our trademarks, logos, domain names, other distinctive brand features, and other proprietary rights. All right, title, and interest in and to the Services or any username or handle names (excluding Content provided by users) are and will remain the exclusive property of the Company and its licensors.
  17. Any feedback, comments, or suggestions you may provide regarding the Services is entirely voluntary, and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.
2. SERVICES

The Application provides you with the ability to:

  1. SERVICES

The Application provides you with the ability to:

  1. Create and maintain your own profile on the Application after registration.
  2. Share your Content; re-share Content shared by others; connect, follow and communicate with other Users.
  3. Remove, edit, modify your own Koos, and comments made on your’s or others’ Koos.
  4. Control your own privacy, as per the Privacy Policy of the Company, right from your own account. This gives you the ability to determine which other Users can view your profile and/or any other Content uploaded by you on the Application. From time to time we may introduce additional features which will assist you in safeguarding your privacy
3. REGISTRATION AND ACCOUNT INTEGRITY
  1. We provide you with a free account, however, you are required to be registered with us, to avail full functionalities of our Services.  You are prohibited from buying or selling or exchanging accounts for cash or kind or any other value or for no value.
  2. As part of the registration process for creating your account, you will need to provide us with your phone number and/or email address, (which will be verified via a one-time password verification mechanism). You can then create an account username/handle and password for yourself. You must use original and distinct credentials to create an account on our App, which do not infringe any applicable laws and third-party rights. Username/handles must not contain derogatory, demeaning or misleading language or messages or identity or images.
  3. You undertake that the information you provide to us is accurate, secure, and is not misleading. For all intents and purposes User accounts and handles are the property of the Company and have been licensed for use to you in accordance with these Terms. Usernames or handles are the property of the Company and cannot be sold or commercially dealt with in any manner.
  4. Please note that if a username has been used by a verified user on another platform, in order to avoid risk of impersonation, the username will not be allotted to anyone else and, if already allotted, may be cancelled at the discretion of Koo without any notice. Please review our policies related to Eminence in this regard
  5. We reserve the right to suspend or terminate or remove any account or take any other actions we deem fit with or without notice, if you are in breach of these Terms. In case you have any concern regarding an action taken on your account you can file an appeal by filling this form
  6. In case of any discrepancy in access to your account, please reach out to us as per the account terms.
4. THIRD PARTY SERVICES
  1. You note that during your usage of our Services, Company can place advertisement or other types of commercial information on the Application. You also agree to receive advertisement or other relevant commercial information from us via e-mail or other authorized means. The Company may provide its Users with links to, or contact information for, third-party sites or services. Please note that we do not control such third-party websites, and their interactions with you. We have not reviewed, and do not review, all the material, including goods or services, made available through third-party sites. We therefore urge you to kindly make an informed choice in interacting with such third-party sites and ensure that you are familiar with the policies of such sites before you proceed with engaging, interacting, with such third-party sites.
  2. The Company is not responsible for, and does not endorse, any third-party content, sites, or services mentioned on the Application. Third party materials accessed through or used by means of the third-party sites may also be protected by copyright and other intellectual property laws.
  3. In compliance with legal requirements, advertisements or promotional content will be dealt in accordance with our Advertiser Guidelines. By using the Koo App, you agree to the measures implemented by us in this regard.
5. RULES AND CONDUCT
  1. Without foregoing the responsibilities ascribed to you under these Terms, and without foregoing the generality of the Community Guidelines, and allied policies, you are prohibited from publishing any Content which:
    1. may be harmful to minors or children, including any sexually explicit, abusive content. We have a zero-tolerance policy against child sexual abuse content; and/ or,
    2. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation; and/ or,
    3. is invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating, or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; and/ or,
    4. infringes on any third party’s rights, including copyright, trademark, privacy, and publicity rights, and any other protected subject matter; and/ or,
    5. may be deemed as capitalizing on or lacking reasonable sensitivity towards a natural disaster, atrocity, conflict, death, or other tragic event; and/ or,
    6. threaten, harass, or bully other Users or third parties, including depictions of violence, gratuitous or otherwise, to any person place or property, or inciting violence, including suicide; and/ or,
    7. depicts content, which is sexually explicit (pornographic or erotic content, including icons, titles, or descriptions), violent in nature, abusive, and grossly harmful,
    8. is in violation of applicable law.
  2. The Company shall, upon obtaining knowledge by itself or having been brought to actual knowledge by an affected person in writing or through email, about any such information as mentioned above, be entitled to disable such information that is in contravention of this clause. We shall also be entitled to preserve such information and associated records for at least 180 (one hundred eighty) days for production to governmental authorities for investigation purposes.
5. RULES AND CONDUCT
  1. Without foregoing the responsibilities ascribed to you under these Terms, and without foregoing the generality of the Community Guidelines, and allied policies, you are prohibited from publishing any Content which:
    1. may be harmful to minors or children, including any sexually explicit, abusive content. We have a zero-tolerance policy against child sexual abuse content; and/ or,
    2. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation; and/ or,
    3. is invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating, or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; and/ or,
    4. infringes on any third party’s rights, including copyright, trademark, privacy, and publicity rights, and any other protected subject matter; and/ or,
    5. may be deemed as capitalizing on or lacking reasonable sensitivity towards a natural disaster, atrocity, conflict, death, or other tragic event; and/ or,
    6. threaten, harass, or bully other Users or third parties, including depictions of violence, gratuitous or otherwise, to any person place or property, or inciting violence, including suicide; and/ or,
    7. depicts content, which is sexually explicit (pornographic or erotic content, including icons, titles, or descriptions), violent in nature, abusive, and grossly harmful,
    8. is in violation of applicable law.
  2. The Company shall, upon obtaining knowledge by itself or having been brought to actual knowledge by an affected person in writing or through email, about any such information as mentioned above, be entitled to disable such information that is in contravention of this clause. We shall also be entitled to preserve such information and associated records for at least 180 (one hundred eighty) days for production to governmental authorities for investigation purposes.

 

6.SUPPORT
  1. The Company offers email based, and online support tools. You may access support resources at the Reporting and Redressal Forms page or or contact our support by emailing at redressal@kooapp.com Under certain exceptional circumstances, we may also request you to reach out to other authorized, appointed contact persons for resolution of your queries or support requests. The Company does not make any promises regarding how quickly we will respond to your request for support, or that we will be able to fix any problems you may be having. Any suggestions by the Company regarding use of the Services shall not be construed as a warranty.
  2. We are an intermediary enabling online interaction between two or more users and allowing them to create, upload, share, disseminate, modify or access information using our services. Koo does not undertake any obligation to monitor user generated content, except where specifically mandated under applicable law. Resolution of grievances or disputes or claims relating to violation of legal or personal or public or community rights (collectively known as grievances) is solely within the domain of legal or judicial authorities. We do not adjudicate any personal grievances.
  3. If a Koo or its contents are contested or disputed, reporters have the option to use the “Report Koo” or “Report User” option within the Koo App. Reporters may also submit to Koo, orders from judicial or other authorities to take down any contested or disputed content at this link. Such orders will be acted upon on a priority basis. A Grievance Redressal Process in accordance with applicable law has been created and is available on the Compliance page on our website.
7. TERMINATION
  1. The Company reserves the right to suspend or terminate your access to the Application and the Services with or without notice and to exercise any other remedy available under law, in cases where:
    1. You are in breach of any terms and conditions of these Terms;
    2. The Company is unable to verify or authenticate any information provided to Company by you;
    3. The Company has reasonable grounds for suspecting any illegal, fraudulent, spammy or abusive activity on your part;
    4. The Company believes in its sole discretion that your actions may cause legal liability for you, other Users or for the Company, or are contrary to the interests of the Application or the Company; or
    5. directed by law enforcement.
  2. Once temporarily or permanently suspended, or terminated, the User may not continue to use the Application under the same account, a different account or re-register under a new account, unless approved by the Company. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to Content by such User on the Application , to the extent permissible in law.
  3. The User has the provision to appeal the suspension or termination of the account by contacting compliance.officer@kooapp.com or by submitting this appeal form.
  4. All provisions of these Terms, which by their nature should survive termination, shall survive termination, including, without limitation, disclaimers, indemnity, and limitations of liability.
8. DISCLAIMER

THE SERVICE (INCLUDING, WITHOUT LIMITATION, ANY CONTENT) IS PROVIDED “AS IS” AND “AS AVAILABLE” AND IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK. THE COMPANY AND ITS DIRECTORS, EMPLOYEES, AGENTS, AND PARTNERS DO NOT WARRANT THAT: THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; OR, ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR, ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR, THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS. DO NOT USE ANY SOFTWARE, DEVICE, SCRIPTS, BOTS OR OTHER MEANS TO ACCESS, SCRAPE, CRAWL OR SPIDER THE APPLICATION FOR ANY TYPE OF PUBLIC AND PRIVATE DATA OR INFORMATION. UNLESS YOU RECEIVE EXPLICIT PERMISSION BY KOO IN WRITING, YOU MUST NOT: USE BOTS OR OTHER AUTOMATED METHODS TO ACCESS THE APPLICATION. SCRAP OR COPY PROFILES OR ANY OTHER INFORMATION OF THE APPLICATION THROUGH CRAWLERS, PLUG-INS, ADD-ONS OR ANY OTHER TECHNOLOGY. MANIPULATE OR BOOST CONTENT IN ANY MANNER USING AUTOMATED OR OTHER UNWARRANTED MEANS.

  1. THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; OR,
  2. ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR,
  3. ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR,
  4. THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS.

DO NOT USE ANY SOFTWARE, DEVICE, SCRIPTS, BOTS OR OTHER MEANS TO ACCESS, SCRAPE, CRAWL OR SPIDER THE APPLICATION FOR ANY TYPE OF PUBLIC AND PRIVATE DATA OR INFORMATION. UNLESS YOU RECEIVE EXPLICIT PERMISSION BY KOO IN WRITING, YOU MUST NOT:

  1. USE BOTS OR OTHER AUTOMATED METHODS TO ACCESS THE APPLICATION.
  2. SCRAP OR COPY PROFILES OR ANY OTHER INFORMATION OF THE APPLICATION THROUGH CRAWLERS, PLUG-INS, ADD-ONS OR ANY OTHER TECHNOLOGY.
  3. MANIPULATE OR BOOST CONTENT IN ANY MANNER USING AUTOMATED OR OTHER UNWARRANTED MEANS.
9. INDEMNITY

You shall defend, indemnify, and hold harmless the Company, its affiliates, subsidiaries, joint venture partners and each of its, and its affiliates, subsidiaries, join venture partners’ employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to:

  1. Your use or misuse of, or access to, the Service; or,
  2. Your violation of the Terms of Service or any applicable law, contract, policy, regulation or other obligation. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You will assist and cooperate with us in connection therewith.
10. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (NOR ITS DIRECTORS, EMPLOYEES, AGENTS, SPONSORS, PARTNERS, SUPPLIERS, CONTENT PROVIDERS, LICENSORS OR RESELLERS,) BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICE:

  1. FOR ANY LOST PROFITS, DATA LOSS, LOSS OF GOODWILL OR OPPORTUNITY, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER;
  2. FOR YOUR RELIANCE ON THE SERVICE;
  3. FOR ANY DIRECT DAMAGES IN EXCESS (IN THE AGGREGATE) OF THE INR 10,000/- (in case of India) and USD 150 (in case of countries other than India);
  4. FOR ANY MATTER BEYOND ITS OR THEIR REASONABLE CONTROL, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY OF THE AFOREMENTIONED DAMAGES.
11. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of your country provided the Application is available and operated under a locally registered legal entity in your country, without regard to the conflict of laws provisions thereof. All claims, differences and disputes arising under or in connection with or in relation hereto the Application or Services, the Terms or any transactions entered into on or through the Application or Services shall be subject to the exclusive jurisdiction of the courts at Bengaluru, India and You hereby accede to and accept the jurisdiction of such courts.

12. MISCELLANEOUS
  1. In the event that any provision of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the validity, legality, and enforceability of the remaining provisions shall remain in full force and effect.
  2. These Terms form a valid, enforceable agreement between you and Bombinate Technologies Private Limited, a company incorporated under the Companies Act, 2013 with our registered office at 849, 11th Main, 2nd Cross, HAL 2nd Stage, Indiranagar, Bangalore, Karnataka – 560008 .
13. GRIEVANCE REDRESSAL MECHANISM
  1. Any discrepancies or grievances with regard to Content and or comment or breach of this Agreement or Community Guidelines shall be taken up with the designated Grievance Officer as mentioned below. You have the right to appeal against any action on your complaint or Content to the Grievance Officer. The Grievance Officer shall endeavor to resolve the same in an expeditious manner.
    1. Mr. Rahul Satyakam, Grievance Officer, 849, 11th Main, 2nd Cross, HAL 2nd Stage, Indiranagar, Bangalore, Karnataka – 560008 .
  2. A Grievance Redressal Process in accordance with applicable law has been created and is available on the Compliance page on our website.
14. REFERENCE
  1. If you have any questions regarding the Service, please contact Koo at help@kooapp.com
  2. Please note that for the purpose of validation, you shall be required to provide information (including, but not limited to your email address, contact number, or, registered mobile number, etc.) for the purpose of sufficient identification, and authentication, and taking Your service request. Please refer to our Privacy Policy on how we deal with information.
15. CHANGES

We may from time to time change these Terms of Service. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer. We recommend that you periodically check this page for any revised terms. Your continued use of the Services will be deemed to constitute your acceptance of all such revised terms. You may request for earlier versions of these Terms by writing to redressal@kooapp.com.

These Terms of Service were last updated on 11 November 2022.

Bombinate Technologies Private Limited, a company registered under the provisions of the Companies Act, 2013 with its registered office at 849, 11th Main, 2nd Cross, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka, India PO 560008 owns, manages, and operates the application Koo, a micro-blogging platform available in multiple regional languages.

For the purposes of this policy, the following terms shall have the meanings set forth below:

  • Application means and includes the Koo software, mobile application available on Google Play Store, Apple App Store and M-Seva Store accessible from any compatible device.
  • Content means and includes, without limitation, any information, data, text pictures, audio, video, GIFs, polls, user profiles, software, tags, graphics and other interactive features. These electronic records may be provided or accessible either by you, other users or Our Services.
  • Koo means any post by a registered user on the Application.
  • You or User means any registered user of the Application. If you accept these Terms and use our Service on behalf of any juristic entity or any other person, you represent and warrant that you are authorised to do so and have the authority to bind such entity or person to these Terms. In such a case, ‘you’ or ‘your’ as used in these Terms shall refer to such entity or person.
  • Weour or us means Bombinate Technologies Private Limited.
  • Terms means the nature, scope and details of the Service we offer and the conditions applicable in order to use our Services
  • Services means the Application, its associated customised features, access to user-generated content, features to create and post Content in different forms and formats.

By accessing, downloading or using our Services, you agree to be bound by these Terms and consent to our Privacy Policy and Community Guidelines. For your continued use of our Services, we request you to periodically access, review and familiarise yourself with these Terms. In the event that you do not accept these Terms, we request you to desist from accessing, downloading and using the Services in any manner.

I. SERVICES 

The Application provides you the ability to:

  1. Create and maintain your own profile on the Application after registration.
  2. Share your Content; re-share Content shared by others; connect, follow and communicate with other Users.
  3. Remove, edit, modify your own Koos, and comments made on yours or others’ Koos.
  4. Control your own privacy, as per the our Privacy Policy, right from your own account. This gives you the ability to determine which User can view your profile or your Content on the Application. From time to time, we may introduce additional features which will assist you in safeguarding your privacy.

We give you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you as part of the Services.

II. ACCESS AND USE OF SERVICES 

  1. You must have reached the age of majority in your jurisdiction to use and access our Services. We retain the right to terminate your account or disable your access to the Application if you violate this condition.
  2. You are responsible for your use of our Services and undertake to comply with applicable law and our allied policies.
  3. You will access our Services in any manner determined by us and conveyed to you from time to time.
  4. The Services we provide to you are for your personal and non-commercial use. Specifically, we prohibit the sale or purchase of a Koo account or handle.
  5. You are responsible for safeguarding your account and agree not to disclose your password to any third party. By extension, you agree that you will be solely responsible for activities or actions taken under your account or handle. In case of any authorised access or use of your account, you will immediately notify us.
  6. You agree not to:
    1. circumvent, remove, degrade, deactivate, or thwart any of the Contents of our Service; use any robot, spider, scraper, or other means to access our Service.
    2. decompile, reverse engineer, and disassemble any software or other products or processes accessible through our Service.
    3. send or transmit any material designed to interrupt, destroy, or limit the functionality of our Service.
    4. use the accounts of other Users, disparage other accounts, or indulge in any activity which violates the Community Guidelines.
  7. We reserve the right to restrict circulation of any content if it violates our Community Guidelines or any other allied policy. We may suspend, terminate or restrict access to your account in case of such a violation.
  8. We do not endorse, support, represent, authorize the circulation of all Content published on our Application, and we do not attest to the accuracy, originality, reliability, legitimacy, completeness, of such Content, as available on our Services.
  9. We may terminate or restrict your use of our Service if you violate these Terms or engage in any illegal, fraudulent, unethical, unwarranted or otherwise malicious use of our Service.
  10. To provide the best user experience, we may make changes to the Application. Maintenance, upgrades and other activities may interrupt your access to our Services for a reasonable duration. On a best-effort bases, we will strive to communicate to you of any scheduled maintenance. However, during such a duration, we shall not bear any liability to you or any third parties.
  11. We do not claim ownership of the content you post on the Application through our Services. By submitting, posting, displaying, or communicating Content on or through our Services, you hereby grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to host, use, distribute, modify, run, copy, reproduce, process, such Content across all formats, media now known, or which may come into existence later. You represent and warrant that you have, or have obtained, all rights, licenses, necessary authorizations required to grant the rights granted herein for any Content that you submit, or post, or display, or communicate through our Services and such Content is not subject to copyright or other proprietary rights of third parties unless you are legally entitled to post such Content through necessary permission or otherwise.
  12. We operate the Application that enables interaction between users and allows them to create, upload, share, modify an access information using our Services. We do not adjudicate any claims related to intellectual property rights. In the event of any claims regarding intellectual property rights, please note the following process the report such claims:
    1. At first instance, the parties must resolve any dispute related to intellectual property rights before reporting it to us.
    2. If you believe that a user on the Application violates your intellectual property rights, you may report it by dropping an e-mail to redressal@kooapp.com or by filing up this form.
    3. To process your claim, please ensure you submit complete details of your intellectual property rights and the instance of violation.
    4. Your report will be processed within 48 hours. Orders or directions by courts or legal authorities will be honoured on priority.
    5. The user in violation of your intellectual property rights will receive a copy of your report and e-mail id. The user in violation of your intellectual property rights will have 36 hours to the claim.
    6. If no response is received or in our discretion, the report or the response is unsatisfactory, we will take action as we deem fit. We will act on a best-efforts basis and accept no responsibility for our actions.
    7.  Any assertion or adjudication of legal rights must be carried out through legal process.
    8. Any abuse of this process may lead to termination of your user account and/or other legal consequences. Please do not hesitate to seek your own legal advice before filing or contesting any report for intellectual property violation.
  13. Except to the extent required by law, we do not undertake any obligation to monitor user-generated content. All the Content available on the Application is the sole responsibility of the originator of the Content. Your use or reliance on any Content while availing the Services is solely at your own risk. You may come across Content which you may construe to be offensive, harmful, misleading, inaccurate, or inappropriate.
  14. We may not always monitor or control the Content accessible on the Services, and as an intermediary we cannot assume responsibility for such Content. Please use the Report Koo or Report User button within the Koo App to record your reactions or contact the Grievance Officer as stated below. You may also use the Reporting and Redressal Forms available at this link.
  15. The Services made available to you are protected by copyright, trademark, and other laws. Nothing in these Terms gives you the right to use our trademarks, logos, domain names, other distinctive brand features, and other proprietary rights without our explicit permission. All right, title, and interest in and to the Services or any username or handle names (excluding Content provided by users) are and will remain the exclusive property of the Company and its licensors.
  16. We may be required to remove Content if such Content is violative of established and universal legal principles or is spammy violates our Spam Policy or if such Content is violative of applicable law. In this connection, we shall abide by binding directions of legal authorities as and when they are made. If you have obtained a legal order for removal of any Content please furnish the same via this form. While we will endeavour to do so, in complying with legal directions or in other compelling circumstances, it may not always be possible to immediately notify you of an action taken on our part.
  17. Any feedback, comments, or suggestions you may provide regarding the Services is entirely voluntary, and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.
  18. We reserve the right to update, modify, alter, amend, these Terms at any time, at our sole discretion.

III. REGISTRATION AND ACCOUNT INTEGRITY 

  1. To access and avail our Services, you must have a registered account on the Application. This registered account is free of charge. You are prohibited from buying, selling or exchanging accounts for cash, kind or any other value.
  2. To register, you will need to provide us with your phone number, e-mail address (verified by a one-time password). You can create an account username/handle and password. You must use original and distinct credentials to create an account on our Application, which do not infringe any applicable laws and third-party rights. Username/handles must not contain derogatory, demeaning or misleading language, messages, identity or images.
  3. You undertake that the information you provide is accurate and not misleading. For all intents and purposes, User accounts and handles are our property and are licensed for your use according with these Terms. Usernames or handles are our property and cannot be sold or commercially dealt with in any manner.
  4. Please note that if a username has been used by a verified user on another platform, to avoid risk of impersonation, the username will not be allotted to anyone else and, if already allotted, may be cancelled at the discretion of Koo without any notice. For more information, please consult our Eminence policies.
  5. We reserve the right to suspend, terminate, remove any account or take any other actions we deem fit with or without notice, if you are in breach of these Terms. In case you have any concern regarding an action taken on your account you can file an appeal by filling this form.
  6. In case of any discrepancy in access to your account, please reach out to us as per the account terms.

IV. THIRD PARTY SERVICES 

  1. You note that during your usage of our Services, we can place advertisement or other types of commercial information on the Application. You also agree to receive advertisement or other relevant commercial information from us via e-mail or other authorized means. We may provide its Users with links to, or contact information for, third-party sites or services. We do not control such third-party websites and their interactions with you. We have not reviewed, and do not review, all the material, including goods or services, made available through third-party sites. Therefore, we urge you to kindly make an informed choice in interacting with such third-party sites and ensure that you are familiar with the policies of such sites before you proceed with engaging, interacting, with such third-party sites.
  2. The Company is not responsible for, and does not endorse, any third-party content, sites or services mentioned on the Application. Third party materials accessed through or used by means of the third-party sites may also be protected by copyright and other intellectual property laws.

V. RULES AND CONDUCT 

  1. In addition to the above responsibilities, Community Guidelines and allied policies, you are prohibited from publishing any Content which:
    1. may be harmful to minors or children, including any sexually explicit, abusive content. We have a zero-tolerance policy against child sexual abuse content; and/ or,
    2. is invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating, or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; and/ or,
    3. infringes on any third party’s rights, including copyright, trademark, privacy, and publicity rights, and any other protected subject matter; and/ or,
    4. may be deemed as capitalizing on or lacking reasonable sensitivity towards a natural disaster, atrocity, conflict, death, or other tragic event; and/ or,
    5. threaten, harass, or bully other Users or third parties, including depictions of violence, gratuitous or otherwise, to any person place or property, or inciting violence, including suicide; and/ or,
    6. depicts content, which is sexually explicit (pornographic or erotic content, including icons, titles, or descriptions), violent in nature, abusive, and grossly harmful,
    7. is in violation of applicable law.
  2. We shall, upon obtaining knowledge by itself or having been brought to actual knowledge by an affected person in writing or through email, about any such information as mentioned above, be entitled to disable such information that is in contravention of this clause. We shall also be entitled to preserve such information and associated records for at least 180 (one hundred eighty) days for production to governmental authorities for investigation purposes.

VI. SUPPORT 

  1. We offer e-mail based, and online support tools. You may access support resources at the Reporting and Redressal Forms page or contact our support by emailing at redressal@kooapp.com. Under certain exceptional circumstances, we may also request you to reach out to other authorized, appointed contact persons for resolution of your queries or support requests. We do not make any promises regarding how quickly we will respond to your request for support, or that we will be able to fix any problems you may be having. Any suggestions by us regarding use of the Services shall not be construed as a warranty.
  2. We are an intermediary enabling online interaction between two or more users and allowing them to create, upload, share, disseminate, modify or access information using our services. We do not undertake any obligation to monitor user generated content, except where specifically mandated under applicable law. Resolution of grievances or disputes or claims relating to violation of legal or personal or public or community rights (collectively known as grievances) is solely within the domain of legal or judicial authorities. We do not adjudicate any personal grievances.
  3. If a Koo or its contents are contested or disputed, reporters have the option to use the “Report Koo” or “Report User” option within the Application. Reporters may also submit to Koo, orders from judicial or other authorities to take down any contested or disputed content at this link. Such orders will be acted upon on a priority basis. A Grievance Redressal Process in accordance with applicable law has been created and is available on the Compliance page on our website.

VII. TERMINATION

We reserve the right to suspend or terminate your access to the Application and the Services with or without notice and to exercise any other remedy available under law, in cases where:

  1. You are in breach of any terms and conditions of these Terms;
  2. We are unable to verify or authenticate any information provided to Company by you;
  3. We have reasonable grounds for suspecting any illegal, fraudulent, spammy or abusive activity on your part;
  4. We believe, in its sole discretion that your actions may cause legal liability for you, other Users, Us or are contrary to the interests of the Application or the Company; or
  5. directed by law enforcement.
  1. Once temporarily or permanently suspended, terminated, you may not continue to use the Application under the same account, a different account or re-register under a new account, unless approved by us. On termination of an account due to the reasons mentioned herein, you shall no longer have access to Content by such User on the Application , to the extent permissible in law.
  2. You may appeal the suspension or termination of the account by contacting compliance.officer@kooapp.com or by submitting this appeal form.
  3. All provisions of these Terms, which by their nature should survive termination, shall survive termination, including, without limitation, disclaimers, indemnity, and limitations of liability.

VIII. DISCLAIMER

THE SERVICE (INCLUDING, WITHOUT LIMITATION, ANY CONTENT) IS PROVIDED “AS IS” AND “AS AVAILABLE” AND IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK. THE COMPANY AND ITS DIRECTORS, EMPLOYEES, AGENTS, AND PARTNERS DO NOT WARRANT THAT:

  1. THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; OR,
  2. ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR
  3. ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR,
  4. THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS.

DO NOT USE ANY SOFTWARE, DEVICE, SCRIPTS, BOTS OR OTHER MEANS TO ACCESS, SCRAPE, CRAWL OR SPIDER THE APPLICATION FOR ANY TYPE OF PUBLIC AND PRIVATE DATA OR INFORMATION. UNLESS YOU RECEIVE EXPLICIT PERMISSION BY KOO IN WRITING, YOU MUST NOT:

  1. USE BOTS OR OTHER AUTOMATED METHODS TO ACCESS THE APPLICATION.
  2. SCRAP OR COPY PROFILES OR ANY OTHER INFORMATION OF THE APPLICATION THROUGH CRAWLERS, PLUG-INS, ADD-ONS OR ANY OTHER TECHNOLOGY.
  3. MANIPULATE OR BOOST CONTENT IN ANY MANNER USING AUTOMATED OR OTHER UNWARRANTED MEANS.

IX. INDEMNITY

You shall defend, indemnify, and hold harmless us, our affiliates, subsidiaries, joint venture partners and each of their affiliates, subsidiaries, join venture partners’ employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to:

  1. Your use or misuse of, or access to, the Service; or,
  2. Your violation of the Terms of Service or any applicable law, contract, policy, regulation or other obligation. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You will assist and cooperate with us in connection therewith.

X. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE (NOR OUR DIRECTORS, EMPLOYEES, AGENTS, SPONSORS, PARTNERS, SUPPLIERS, CONTENT PROVIDERS, LICENSORS OR RESELLERS,) BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICE:

  1. FOR ANY LOST PROFITS, DATA LOSS, LOSS OF GOODWILL OR OPPORTUNITY, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER;
  2. FOR YOUR RELIANCE ON THE SERVICE;
  3. FOR ANY DIRECT DAMAGES IN EXCESS (IN THE AGGREGATE) OF THE INR 10,000/- (in case of India) and USD 150 (in case of countries other than India);
  4. FOR ANY MATTER BEYOND ITS OR THEIR REASONABLE CONTROL, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY OF THE AFOREMENTIONED DAMAGES.

XI. GOVERNING LAW

Koo is a legal entity incorporated in India and recognised as a Significant Social Media Intermediary under the laws of India.

The laws of India govern this Agreement between You and Koo, excluding its conflict of laws rules. If there are any special or specific rights and requirements that are available to you in your jurisdiction, please notify us immediately using our Reporting and Redressal forms and we will accommodate the same to the extent possible.

All claims, differences and disputes arising under or in connection with or in relation hereto the Application or Services, the Terms or any transactions entered into on or through the Application or Services shall be subject to the exclusive jurisdiction of the courts at Bengaluru. You hereby accede to and accept the jurisdiction of such courts.

XII. MISCELLANEOUS

If any provision of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the validity, legality, and enforceability of the remaining provisions shall remain in full force and effect.

These Terms form a valid, enforceable agreement between you and Bombinate Technologies Private Limited, a company incorporated under the Companies Act, 2013 with our registered office at 849, 11th Main, 2nd Cross, HAL 2nd Stage, Indiranagar, Bangalore, Karnataka PO 560008 .

XIII. GRIEVANCE REDRESSAL MECHANISM

Any discrepancies or grievances about Content and or comment or breach of this Agreement or Community Guidelines shall be taken up with the designated Grievance Officer as mentioned below. You have the right to appeal against any action on your complaint or Content to the Grievance Officer. The Grievance Officer shall endeavour to resolve the same in an expeditious manner.

Mr. Rahul Satyakam, Grievance Officer, 849, 11th Main, 2nd Cross, HAL 2nd Stage, Indiranagar, Bangalore, Karnataka PO 560008.

Please review our Reporting & Redressal Process on the Compliance page on our website.

XIV. REFERENCE 

If you have any questions regarding the Service, please contact Koo at help@kooapp.comPlease note that for the purpose of validation, you shall be required to provide information (including, but not limited to your email address, contact number, or, registered mobile number, etc.) for the purpose of sufficient identification, and authentication, and taking Your service request. Please refer to our Privacy Policy on how we deal with information.

XV. CHANGES

We may from time to time change these Terms of Service. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer. We recommend that you periodically check this page for any revised terms. Your continued use of the Services will be deemed to constitute your acceptance of all such revised terms.

You may request for earlier versions of these Terms by writing to redressal@kooapp.com

TERMS OF SERVICE

This Policy was last updated on 19 November 2022

Bombinate Technologies Private Limited, a company registered under the provisions of the Companies Act, 2013 with its registered office at 849, 11th Main, 2nd Cross, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka, India PO 560008 owns, manages, and operates the application Koo, a micro-blogging platform available in multiple regional languages. 

For the purposes of this policy, the following terms shall have the meanings set forth below: 

  • Application means and includes the Koo software, mobile application available on Google Play Store, Apple App Store and M-Seva Store accessible from any compatible device. 
  • Content means and includes, without limitation, any information, data, text pictures, audio, video, GIFs, polls, user profiles, software, tags, graphics and other interactive features. These electronic records may be provided or accessible either by you, other users or Our Services. 
  • Koo means any post by a registered user on the Application. 
  • You or User means any registered user of the Application. If you accept these Terms and use our Service on behalf of any juristic entity or any other person, you represent and warrant that you are authorised to do so and have the authority to bind such entity or person to these Terms. In such a case, ‘you’ or ‘your’ as used in these Terms shall refer to such entity or person. 
  • We, our or us means Bombinate Technologies Private Limited. 
  • Terms means the nature, scope and details of the Service we offer and the conditions applicable in order to use our Services
  • Services means the Application, its associated customised features, access to user-generated content, features to create and post Content in different forms and formats. 

By accessing, downloading or using our Services, you agree to be bound by these Terms and consent to our Privacy Policy and Community Guidelines. For your continued use of our Services, we request you to periodically access, review and familiarise yourself with these Terms. In the event that you do not accept these Terms, we request you to desist from accessing, downloading and using the Services in any manner. 

SERVICES 

The Application provide you the ability to: 

  1. Create and maintain your own profile on the Application after registration.
  2. Share your Content; re-share Content shared by others; connect, follow and communicate with other Users.
  3. Remove, edit, modify your own Koos, and comments made on yours or others’ Koos.
  4. Control your own privacy, as per the our Privacy Policy, right from your own account. This gives you the ability to determine which User can view your profile or your Content on the Application. From time to time, we may introduce additional features which will assist you in safeguarding your privacy.
  5. We give you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you as part of the Services.

ACCESS AND USE OF SERVICES 

  1. You must have reached the age of majority in your jurisdiction to use and access our Services. We retain the right to terminate your account or disable your access to the Application if you violate this condition.
  2. You are responsible for your use of our Services and undertake to comply with applicable law and our allied policies.
  3. You will access our Services in any manner determined by us and conveyed to you from time to time.
  4. The Services we provide to you are for your personal and non-commercial use. Specifically, we prohibit the sale or purchase of a Koo account or handle.
  5. You are responsible for safeguarding your account and agree not to disclose your password to any third party. By extension, you agree that you will be solely responsible for activities or actions taken under your account or handle. In case of any authorised access or use of your account, you will immediately notify us.
  6. You agree not to:
    1. circumvent, remove, degrade, deactivate, or thwart any of the Contents of our Service; use any robot, spider, scraper, or other means to access our Service. 
    2. decompile, reverse engineer, and disassemble any software or other products or processes accessible through our Service. 
    3. send or transmit any material designed to interrupt, destroy, or limit the functionality of our Service.
    4. use the accounts of other Users, disparage other accounts, or indulge in any activity which violates the Community Guidelines.
  7. We reserve the right to restrict circulation of any content if it violates our Community Guidelines or any other allied policy. We may suspend, terminate or restrict access to your account in case of such a violation.
  8. We do not endorse, support, represent, authorize the circulation of all Content published on our Application, and we do not attest to the accuracy, originality, reliability, legitimacy, completeness, of such Content, as available on our Services.
  9. We may terminate or restrict your use of our Service if you violate these Terms or engage in any illegal, fraudulent, unethical, unwarranted or otherwise malicious use of our Service.
  10. To provide the best user experience, we may make changes to the Application. Maintenance, upgrades and other activities may interrupt your access to our Services for a reasonable duration. On a best-effort bases, we will strive to communicate to you of any scheduled maintenance. However, during such a duration, we shall not bear any liability to you or any third parties.
  11. We do not claim ownership of the content you post on the Application through our Services. By submitting, posting, displaying, or communicating Content on or through our Services, you hereby grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to host, use, distribute, modify, run, copy, reproduce, process, such Content across all formats, media now known, or which may come into existence later. You represent and warrant that you have, or have obtained, all rights, licenses, necessary authorizations required to grant the rights granted herein for any Content that you submit, or post, or display, or communicate through our Services and such Content is not subject to copyright or other proprietary rights of third parties unless you are legally entitled to post such Content through necessary permission or otherwise.
  12. We operate the Application that enables interaction between users and allows them to create, upload, share, modify an access information using our Services. We do not adjudicate any claims related to intellectual property rights. In the event of any claims regarding intellectual property rights, please note the following process the report such claims:
    1. At first instance, the parties must resolve any dispute related to intellectual property rights before reporting it to us. 
    2. If you believe that a user on the Application violates your intellectual property rights, you may report it by dropping an e-mail to redressal@kooapp.com and by filing up this form
    3. To process your claim, please ensure you submit complete details of your intellectual property rights and the instance of violation. 
    4. Your report will be processed within 48 hours. Orders or directions by courts or legal authorities will be honoured on priority. 
    5. The user in violation of your intellectual property rights will receive a copy of your report and e-mail id. The user in violation of your intellectual property rights will have 36 hours to the claim. 
    6. If no response is received or in our discretion, the report or the response is unsatisfactory, we will take action as we deem fit. We will act on a best-efforts basis and accept no responsibility for our actions. 
    7. Any assertion or adjudication of legal rights must be carried out through legal process. 
    8. Any abuse of this process may lead to termination of your user account and/or other legal consequences. Please do not hesitate to seek your own legal advice before filing or contesting any report for intellectual property violation.
  13. Except to the extent required by law, we do not undertake any obligation to monitor user-generated content. All the Content available on the Application is the sole responsibility of the originator of the Content. Your use or reliance on any Content while availing the Services is solely at your own risk. You may come across Content which you may construe to be offensive, harmful, misleading, inaccurate, or inappropriate.
  14. We may not always monitor or control the Content accessible on the Services, and as an intermediary we cannot assume responsibility for such Content. Please use the Report Koo or Report User button within the Koo App to record your reactions or contact the Grievance Officer as stated below. You may also use the Reporting and Redressal Forms available at this link.
  15. The Services made available to you are protected by copyright, trademark, and other laws. Nothing in these Terms gives you the right to use our trademarks, logos, domain names, other distinctive brand features, and other proprietary rights without our explicit permission. All right, title, and interest in and to the Services or any username or handle names (excluding Content provided by users) are and will remain the exclusive property of the Company and its licensors.
  16. We may be required to remove Content if such Content is violative of established and universal legal principles or is spammy violates our Spam Policy or if such Content is violative of applicable law. In this connection, we shall abide by binding directions of legal authorities as and when they are made. If you have obtained a legal order for removal of any Content please furnish the same via this form. While we will endeavour to do so, in complying with legal directions or in other compelling circumstances, it may not always be possible to immediately notify you of an action taken on our part.
  17. Any feedback, comments, or suggestions you may provide regarding the Services is entirely voluntary, and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.
  18. We reserve the right to update, modify, alter, amend, these Terms at any time, at our sole discretion.

REGISTRATION AND ACCOUNT INTEGRITY 

  1. To access and avail our Services, you must have a registered account on the Application. This registered account is free of charge. You are prohibited from buying, selling or exchanging accounts for cash, kind or any other value.
  2. To register, you will need to provide us with your phone number, e-mail address (verified by a one-time password). You can create an account username/handle and password. You must use original and distinct credentials to create an account on our Application, which do not infringe any applicable laws and third-party rights. Username/handles must not contain derogatory, demeaning or misleading language, messages, identity or images.
  3. You undertake that the information you provide is accurate and not misleading. For all intents and purposes, User accounts and handles are our property and are licensed for your use according with these Terms. Usernames or handles are our property and cannot be sold or commercially dealt with in any manner.
  4. Please note that if a username has been used by a verified user on another platform, to avoid risk of impersonation, the username will not be allotted to anyone else and, if already allotted, may be cancelled at the discretion of Koo without any notice. For more information, please consult our Eminence policies.
  5. We reserve the right to suspend, terminate, remove any account or take any other actions we deem fit with or without notice, if you are in breach of these Terms. In case you have any concern regarding an action taken on your account you can file an appeal by filling this form.
  6. In case of any discrepancy in access to your account, please reach out to us as per the account terms.

THIRD PARTY SERVICES 

  1. You note that during your usage of our Services, we can place advertisement or other types of commercial information on the Application. You also agree to receive advertisement or other relevant commercial information from us via e-mail or other authorized means. We may provide its Users with links to, or contact information for, third-party sites or services. We do not control such third-party websites and their interactions with you. We have not reviewed, and do not review, all the material, including goods or services, made available through third-party sites. Therefore, we urge you to kindly make an informed choice in interacting with such third-party sites and ensure that you are familiar with the policies of such sites before you proceed with engaging, interacting, with such third-party sites.
  2. The Company is not responsible for, and does not endorse, any third-party content, sites or services mentioned on the Application. Third party materials accessed through or used by means of the third-party sites may also be protected by copyright and other intellectual property laws.

RULES AND CONDUCT 

  1. In addition to the above responsibilities, Community Guidelines and allied policies, you are prohibited from publishing any Content which:
    1. may be harmful to minors or children, including any sexually explicit, abusive content. We have a zero-tolerance policy against child sexual abuse content; and/ or,
    2. is invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating, or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; and/ or,
    3. infringes on any third party’s rights, including copyright, trademark, privacy, and publicity rights, and any other protected subject matter; and/ or,
    4. may be deemed as capitalizing on or lacking reasonable sensitivity towards a natural disaster, atrocity, conflict, death, or other tragic event; and/ or,
    5. threaten, harass, or bully other Users or third parties, including depictions of violence, gratuitous or otherwise, to any person place or property, or inciting violence, including suicide; and/ or,
    6. depicts content, which is sexually explicit (pornographic or erotic content, including icons, titles, or descriptions), violent in nature, abusive, and grossly harmful,
    7. is in violation of applicable law.
  2. We shall, upon obtaining knowledge by itself or having been brought to actual knowledge by an affected person in writing or through email, about any such information as mentioned above, be entitled to disable such information that is in contravention of this clause. We shall also be entitled to preserve such information and associated records for at least 180 (one hundred eighty) days for production to governmental authorities for investigation purposes.

SUPPORT 

  1. We offer e-mail based, and online support tools. You may access support resources at the Reporting and Redressal Forms page or contact our support by emailing at redressal@kooapp.com. Under certain exceptional circumstances, we may also request you to reach out to other authorized, appointed contact persons for resolution of your queries or support requests. We do not make any promises regarding how quickly we will respond to your request for support, or that we will be able to fix any problems you may be having. Any suggestions by us regarding use of the Services shall not be construed as a warranty.
  2. We are an intermediary enabling online interaction between two or more users and allowing them to create, upload, share, disseminate, modify or access information using our services. We do not undertake any obligation to monitor user generated content, except where specifically mandated under applicable law. Resolution of grievances or disputes or claims relating to violation of legal or personal or public or community rights (collectively known as grievances) is solely within the domain of legal or judicial authorities. We do not adjudicate any personal grievances.
  3. If a Koo or its contents are contested or disputed, reporters have the option to use the “Report Koo” or “Report User” option within the Application. Reporters may also submit to Koo, orders from judicial or other authorities to take down any contested or disputed content at this link. Such orders will be acted upon on a priority basis. A Grievance Redressal Process in accordance with applicable law has been created and is available on the Compliance page on our website.

TERMINATION

We reserve the right to suspend or terminate your access to the Application and the Services with or without notice and to exercise any other remedy available under law, in cases where:

  1. You are in breach of any terms and conditions of these Terms;
  2. We are unable to verify or authenticate any information provided to Company by you;
  3. We have reasonable grounds for suspecting any illegal, fraudulent, spammy or abusive activity on your part;
  4. We believe, in its sole discretion that your actions may cause legal liability for you, other Users, Us or are contrary to the interests of the Application or the Company; or
  5. directed by law enforcement.
  1. Once temporarily or permanently suspended, terminated, you may not continue to use the Application under the same account, a different account or re-register under a new account, unless approved by us. On termination of an account due to the reasons mentioned herein, you shall no longer have access to Content by such User on the Application , to the extent permissible in law.
  2. You may appeal the suspension or termination of the account by contacting compliance.officer@kooapp.com or by submitting this appeal form.
  3. All provisions of these Terms, which by their nature should survive termination, shall survive termination, including, without limitation, disclaimers, indemnity, and limitations of liability.

DISCLAIMER

THE SERVICE (INCLUDING, WITHOUT LIMITATION, ANY CONTENT) IS PROVIDED “AS IS” AND “AS AVAILABLE” AND IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK. THE COMPANY AND ITS DIRECTORS, EMPLOYEES, AGENTS, AND PARTNERS DO NOT WARRANT THAT:

  1. THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; OR,
  2. ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR
  3. ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR,
  4. THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS.

DO NOT USE ANY SOFTWARE, DEVICE, SCRIPTS, BOTS OR OTHER MEANS TO ACCESS, SCRAPE, CRAWL OR SPIDER THE APPLICATION FOR ANY TYPE OF PUBLIC AND PRIVATE DATA OR INFORMATION. UNLESS YOU RECEIVE EXPLICIT PERMISSION BY KOO IN WRITING, YOU MUST NOT:

  1. USE BOTS OR OTHER AUTOMATED METHODS TO ACCESS THE APPLICATION.
  2. SCRAP OR COPY PROFILES OR ANY OTHER INFORMATION OF THE APPLICATION THROUGH CRAWLERS, PLUG-INS, ADD-ONS OR ANY OTHER TECHNOLOGY.
  3. MANIPULATE OR BOOST CONTENT IN ANY MANNER USING AUTOMATED OR OTHER UNWARRANTED MEANS.

INDEMNITY

You shall defend, indemnify, and hold harmless us, our affiliates, subsidiaries, joint venture partners and each of their affiliates, subsidiaries, join venture partners’ employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to:

  1. Your use or misuse of, or access to, the Service; or,
  2. Your violation of the Terms of Service or any applicable law, contract, policy, regulation or other obligation. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You will assist and cooperate with us in connection therewith.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE (NOR OUR DIRECTORS, EMPLOYEES, AGENTS, SPONSORS, PARTNERS, SUPPLIERS, CONTENT PROVIDERS, LICENSORS OR RESELLERS,) BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICE:

  1. FOR ANY LOST PROFITS, DATA LOSS, LOSS OF GOODWILL OR OPPORTUNITY, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER;
  2. FOR YOUR RELIANCE ON THE SERVICE;
  3. FOR ANY DIRECT DAMAGES IN EXCESS (IN THE AGGREGATE) OF THE INR 10,000/- (in case of India) and USD 150 (in case of countries other than India);
  4. FOR ANY MATTER BEYOND ITS OR THEIR REASONABLE CONTROL, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY OF THE AFOREMENTIONED DAMAGES.

GOVERNING LAW

Koo is a legal entity incorporated in India and recognised as a Significant Social Media Intermediary under the laws of India.

The laws of India govern this Agreement between You and Koo, excluding its conflict of laws rules. If there are any special or specific rights and requirements that are available to you in your jurisdiction, please notify us immediately using our Reporting and Redressal forms and we will accommodate the same, to the extent possible.

All claims, differences and disputes arising under or in connection with or in relation hereto the Application or Services, the Terms or any transactions entered into on or through the Application or Services shall be subject to the exclusive jurisdiction of the courts at Bengaluru. You hereby accede to and accept the jurisdiction of such courts.

MISCELLANEOUS

  1. If any provision of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the validity, legality, and enforceability of the remaining provisions shall remain in full force and effect.
  2. These Terms form a valid, enforceable agreement between you and Bombinate Technologies Private Limited, a company incorporated under the Companies Act, 2013 with our registered office at 849, 11th Main, 2nd Cross, HAL 2nd Stage, Indiranagar, Bangalore, Karnataka PO 560008 .

GRIEVANCE REDRESSAL MECHANISM

  1. Any discrepancies or grievances about Content and or comment or breach of this Agreement or Community Guidelines shall be taken up with the designated Grievance Officer as mentioned below. You have the right to appeal against any action on your complaint or Content to the Grievance Officer. The Grievance Officer shall endeavour to resolve the same in an expeditious manner.
  2. Mr. Rahul Satyakam, Grievance Officer, 849, 11th Main, 2nd Cross, HAL 2nd Stage, Indiranagar, Bangalore, Karnataka PO 560008.
  3. A Grievance Redressal Process in accordance with applicable law has been created and is available on the Compliance page on our website.

REFERENCE 

  1. If you have any questions regarding the Service, please contact Koo at help@kooapp.com.
  2. Please note that for the purpose of validation, you shall be required to provide information (including, but not limited to your email address, contact number, or, registered mobile number, etc.) for the purpose of sufficient identification, and authentication, and taking Your service request. Please refer to our Privacy Policy on how we deal with information.

CHANGES

We may from time to time change these Terms of Service. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer. We recommend that you periodically check this page for any revised terms. Your continued use of the Services will be deemed to constitute your acceptance of all such revised terms.

You may request for earlier versions of these Terms by writing to redressal@kooapp.com 

TERMOS DE SERVIÇO

Esta Política foi atualizada pela última vez em 21 de novembro de 2022

Bombinate Technologies Private Limited, uma empresa registrada sob as disposições da Lei de Empresas, 2013 com sede em 849, 11th Main, 2nd Cross, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka, India PO 560008 possui, gerencia e opera o aplicativo Koo, uma plataforma de micro-blogs disponível em vários idiomas regionais.

Para os fins desta política, os seguintes termos terão os significados estabelecidos abaixo:

  • O aplicativo significa e inclui o software Koo, o aplicativo móvel disponível na Google Play Store, Apple App Store e M-Seva Store acessível a partir de qualquer dispositivo compatível.
  • Conteúdo significa e inclui, sem limitação, qualquer informação, dados, imagens de texto, áudio, vídeo, GIFs, enquetes, perfis de usuário, software, tags, gráficos e outros recursos interativos. Esses registros eletrônicos podem ser fornecidos ou acessíveis por você, outros usuários ou Nossos Serviços.
  • Koo significa qualquer postagem de um usuário registrado no Aplicativo.
  • Você ou Usuário significa qualquer usuário registrado do Aplicativo. Se você aceitar estes Termos e usar nosso Serviço em nome de qualquer entidade jurídica ou qualquer outra pessoa, você declara e garante que está autorizado a fazê-lo e tem autoridade para vincular tal entidade ou pessoa a estes Termos. Nesse caso, “você” ou “seu”, conforme usado nestes Termos, deve se referir a tal entidade ou pessoa.
  • Nós, nosso ou nós significa Bombinate Technologies Private Limited.
  • Termos significa a natureza, o escopo e os detalhes do Serviço que oferecemos e as condições aplicáveis para usar nossos Serviços
  • Serviços significa o Aplicativo, seus recursos personalizados associados, acesso a conteúdo gerado pelo usuário, recursos para criar e postar Conteúdo em diferentes formas e formatos.

Ao acessar, baixar ou usar nossos Serviços, você concorda em ficar vinculado a estes Termos e consente com nossa Política de Privacidade e Diretrizes da Comunidade. Para o seu uso continuado de nossos Serviços, solicitamos que você acesse, revise e se familiarize periodicamente com estes Termos. No caso de você não aceitar estes Termos, solicitamos que você desista de acessar, baixar e usar os Serviços de qualquer maneira.

SERVIÇOS

Aplicativo fornece a você a capacidade de:

  1. Criar e manter seu próprio perfil no Aplicativo após o registro.
  2. Compartilhar seu Conteúdo; compartilhar novamente o Conteúdo compartilhado por outras pessoas; conectar, seguir e se comunicar com outros Usuários.
  3. Remover, editar, modificar seu próprio Koos e comentários feitos nos seus Koos ou no de outras pessoas.
  4. Controlar a sua própria privacidade, de acordo com a nossa Política de Privacidade, diretamente a partir da sua própria conta. Isso lhe dá a capacidade de determinar qual usuário pode visualizar seu perfil ou seu conteúdo no aplicativo. De tempos em tempos, podemos introduzir recursos adicionais que ajudarão você a proteger sua privacidade.
  5. Damos-lhe uma licença pessoal, mundial, isenta de royalties, não atribuível e não exclusiva para usar o software fornecido a você como parte dos Serviços.

ACESSO E UTILIZAÇÃO DOS SERVIÇOS

  1. Você deve ter atingido a maioridade em sua jurisdição para usar e acessar nossos Serviços. Reservamo-nos o direito de encerrar sua conta ou desabilitar seu acesso ao Aplicativo se você violar essa condição.
  2. Você é responsável pelo uso de nossos Serviços e se compromete a cumprir a lei aplicável e nossas políticas aliadas.
  3. Você acessará nossos Serviços de qualquer maneira determinada por nós e transmitida a você de tempos em tempos.
  4. Os Serviços que fornecemos a você são para seu uso pessoal e não comercial. Especificamente, proibimos a venda ou compra de uma conta ou identificador Koo.
  5. Você é responsável por proteger sua conta e concorda em não divulgar sua senha a terceiros. Por extensão, você concorda que será o único responsável pelas atividades ou ações tomadas em sua conta ou manipulação. Em caso de qualquer acesso autorizado ou uso de sua conta, você nos notificará imediatamente.
  6. Você concorda em não:
    • contornar, remover, degradar, desativar ou impedir qualquer um dos Conteúdos do nosso Serviço; usar qualquer robô, spider, raspagem ou outro meio para acessar nosso Serviço.
    • descompilar, fazer engenharia reversa e desmontar qualquer software ou outros produtos ou processos acessíveis através do nosso Serviço.
    • enviar ou transmitir qualquer material projetado para interromper, destruir ou limitar a funcionalidade do nosso Serviço.
    • usar as contas de outros Usuários, depreciar outras contas ou entrar em qualquer atividade que viole as Diretrizes da Comunidade.
  7. Reservamo-nos o direito de restringir a circulação de qualquer conteúdo se ele violar nossas Diretrizes da Comunidade ou qualquer outra política aliada. Podemos suspender, encerrar ou restringir o acesso à sua conta em caso de tal violação.
  8. Não endossamos, apoiamos, representamos, autorizamos a circulação de todo o Conteúdo publicado em nosso Aplicativo e não atestamos a precisão, originalidade, confiabilidade, legitimidade, integridade de tal Conteúdo, conforme disponível em nossos Serviços.
  9. Podemos encerrar ou restringir seu uso de nosso Serviço se você violar estes Termos ou se envolver em qualquer uso ilegal, fraudulento, antiético, injustificado ou mal-intencionado de nosso Serviço.
  10. Para fornecer a melhor experiência do usuário, podemos fazer alterações no Aplicativo. Manutenção, atualizações e outras atividades podem interromper seu acesso aos nossos Serviços por um período razoável. Em uma base de melhor esforço, nos esforçaremos para comunicar a você qualquer manutenção programada. No entanto, durante esse período, não assumiremos qualquer responsabilidade perante si ou quaisquer terceiros.
  11. Não reivindicamos a propriedade do conteúdo que você publica no Aplicativo por meio de nossos Serviços. Ao enviar, publicar, exibir ou comunicar Conteúdo em ou através de nossos Serviços, você nos concede uma licença não exclusiva, isenta de royalties, transferível, sublicenciável e mundial para hospedar, usar, distribuir, modificar, executar, copiar, reproduzir, processar, tal Conteúdo em todos os formatos, mídias agora conhecidas ou que possam vir a existir mais tarde. Você declara e garante que tem, ou obteve, todos os direitos, licenças, autorizações necessárias para conceder os direitos aqui concedidos para qualquer Conteúdo que você enviar, ou publicar, ou exibir, ou se comunicar através de nossos Serviços e tal Conteúdo não está sujeito a direitos autorais ou outros direitos de propriedade de terceiros, a menos que você tenha o direito legal de postar tal Conteúdo através da permissão necessária ou de outra forma.
  12. Operamos o Aplicativo que permite a interação entre os usuários e permite que eles criem, carreguem, compartilhem, modifiquem uma informação de acesso usando nossos Serviços. Não julgamos quaisquer reclamações relacionadas com direitos de propriedade intelectual. No caso de quaisquer reclamações relativas a direitos de propriedade intelectual, observe o seguinte processo o relatório de tais reivindicações:
    • Em primeira instância, as partes devem resolver qualquer disputa relacionada a direitos de propriedade intelectual antes de denunciá-la para nós.
    • Se você acredita que um usuário no Aplicativo viola seus direitos de propriedade intelectual, você pode denunciá-lo enviando um e-mail para redressal@kooapp.com e preenchendo este formulário.
    • Para processar sua reivindicação, certifique-se de enviar detalhes completos de seus direitos de propriedade intelectual e da instância de violação.
    • Sua denúncia será processada dentro de 48 horas. Ordens ou instruções de tribunais ou autoridades legais serão honradas com prioridade.
    • O usuário que violar seus direitos de propriedade intelectual receberá uma cópia de sua denúncia e ID de e-mail. O usuário que violar seus direitos de propriedade intelectual terá 36 horas para responder a reclamação.
    • Se nenhuma resposta for recebida ou a nosso critério, a denúncia ou a resposta for insatisfatória, tomaremos as medidas que considerarmos adequadas. Agiremos com base nos melhores esforços e não aceitaremos nenhuma responsabilidade por nossas ações.
    • Qualquer afirmação ou adjudicação de direitos legais deve ser realizada através de processo legal.
    • Qualquer abuso deste processo pode levar ao encerramento da sua conta de utilizador e/ou outras consequências legais. Por favor, não hesite em procurar o seu próprio aconselhamento jurídico antes de apresentar ou contestar qualquer denúncia por violação de propriedade intelectual.
  13. Exceto na medida exigida por lei, não assumimos qualquer obrigação de monitorar o conteúdo gerado pelo usuário. Todo o Conteúdo disponível no Aplicativo é de responsabilidade exclusiva do originador do Conteúdo. Seu uso ou confiança em qualquer Conteúdo ao aproveitar os Serviços é exclusivamente por sua conta e risco. Você pode se deparar com Conteúdo que você pode interpretar como ofensivo, prejudicial, enganoso, impreciso ou inadequado.
  14. Nem sempre podemos monitorar ou controlar o Conteúdo acessível nos Serviços e, como intermediário, não podemos assumir a responsabilidade por tal Conteúdo. Use o botão Denunciar Koo ou Denunciar Usuário no Aplicativo Koo para registrar suas reações ou entre em contato com o Diretor de Reclamações, conforme indicado abaixo. Você também pode usar os Formulários de Denúncia e Reparação disponíveis neste link.
  15. Os Serviços disponibilizados a você são protegidos por direitos autorais, marcas registradas e outras leis. Nada nestes Termos lhe dá o direito de usar nossas marcas registradas, logotipos, nomes de domínio, outras características distintivas da marca e outros direitos de propriedade sem nossa permissão explícita. Todos os direitos, títulos e interesses sobre e para os Serviços ou qualquer nome de usuário ou nomes de identificador (excluindo o Conteúdo fornecido pelos usuários) são e continuarão sendo de propriedade exclusiva da Empresa e de seus licenciadores.
  16. Podemos ser obrigados a remover o Conteúdo se tal Conteúdo violar os princípios legais estabelecidos e universais ou se o spam violar nossa Política de Spam ou se tal Conteúdo violar a lei aplicável. A este respeito, respeitaremos as instruções vinculativas das autoridades legais à medida que forem feitas. Se você obteve uma ordem legal para a remoção de qualquer Conteúdo, por favor, forneça o mesmo através deste formulário. Embora nos esforcemos para fazê-lo, em conformidade com as instruções legais ou em outras circunstâncias convincentes, nem sempre será possível notificá-lo imediatamente de uma ação tomada de nossa parte.
  17. Qualquer feedback, comentário ou sugestão que você possa fornecer em relação aos Serviços é totalmente voluntário, e seremos livres para usar esse feedback, comentários ou sugestões conforme acharmos adequado e sem qualquer obrigação para com você.
  18. Reservamo-nos o direito de atualizar, modificar e alterar estes Termos a qualquer momento, a nosso exclusivo critério.
  •  

REGISTRO E INTEGRIDADE DA CONTA

  1. Para acessar e aproveitar nossos Serviços, você deve ter uma conta registrada no Aplicativo. Esta conta registrada é gratuita. Você está proibido de comprar, vender ou trocar contas por dinheiro, tipo ou qualquer outro valor.
  2. Para se registrar, você precisará nos fornecer seu número de telefone, endereço de e-mail (verificado por uma senha de uso único). Você pode criar um nome de usuário/identificador e senha de conta. Você deve usar credenciais originais e distintas para criar uma conta em nosso Aplicativo, que não infrinjam nenhuma lei aplicável e direitos de terceiros. O nome de usuário/identificadores não deve conter linguagem, mensagens, identidade ou imagens depreciativas, humilhantes ou enganosas.
  3. Você se compromete a fornecer informações que sejam precisas e não enganosas. Para todos os efeitos, as contas e identificadores de Usuário são de nossa propriedade e são licenciados para seu uso de acordo com estes Termos. Nomes de usuário ou identificadores são de nossa propriedade e não podem ser vendidos ou tratados comercialmente de qualquer maneira.
  4. Observe que, se um nome de usuário tiver sido usado por um usuário verificado em outra plataforma, para evitar o risco de falsificação de identidade, o nome de usuário não será atribuído a mais ninguém e, se já tiver sido atribuído, poderá ser cancelado a critério da Koo sem aviso prévio. Para mais informações, consulte as nossas políticas normativas em destaque.
  5. Reservamo-nos o direito de suspender, encerrar, remover qualquer conta ou tomar quaisquer outras ações que consideremos adequadas com ou sem aviso prévio, se você violar estes Termos. Caso você tenha alguma preocupação em relação a uma ação tomada em sua conta, você pode entrar com um recurso preenchendo este formulário.
  6. Em caso de qualquer discrepância no acesso à sua conta, entre em contato conosco de acordo com os termos da conta.

SERVIÇOS DE TERCEIROS

  1. Você observa que, durante o uso de nossos Serviços, podemos colocar anúncios ou outros tipos de informações comerciais no Aplicativo. Você também concorda em receber anúncios ou outras informações comerciais relevantes de nós via e-mail ou outros meios autorizados. Podemos fornecer aos seus Usuários links ou informações de contato para sites ou serviços de terceiros. Nós não controlamos esses sites de terceiros e suas interações com você. Não revisamos todo o material, incluindo bens ou serviços, disponibilizados por meio de sites de terceiros. Portanto, pedimos que você faça uma escolha informada ao interagir com esses sites de terceiros e garantir que esteja familiarizado com as políticas de tais sites antes de prosseguir com o envolvimento, a interação, com esses sites de terceiros.
  2. A Empresa não é responsável por, e não endossa, qualquer conteúdo, sites ou serviços de terceiros mencionados no Aplicativo. Materiais de terceiros acessados ou usados por meio de sites de terceiros também podem ser protegidos por direitos autorais e outras leis de propriedade intelectual.

REGRAS E CONDUTA

  1. Além das responsabilidades acima, Diretrizes da Comunidade e políticas afins, você está proibido de publicar qualquer Conteúdo que:
    • possa ser prejudicial para menores ou crianças, incluindo qualquer conteúdo sexualmente explícito e abusivo. Temos uma política de tolerância zero contra o conteúdo de abuso sexual infantil; e/ou,
    • seja invasivo da privacidade de outra pessoa, odioso ou racial, etnicamente censurável, depreciativo, relacionado ou incentivando a lavagem de dinheiro ou o jogo, ou de outra forma ilegal de qualquer maneira; e/ou,
    • infrinja os direitos de terceiros, incluindo direitos autorais, marcas registradas, privacidade e direitos de publicidade, e qualquer outro assunto protegido; e/ou,
    • possa ser considerado como capitalizando ou faltando sensibilidade razoável em relação a um desastre natural, atrocidade, conflito, morte ou outro evento trágico; e/ou,
    • ameace, assedie ou intimide outros Usuários ou terceiros, incluindo representações de violência, gratuita ou não, a qualquer pessoa ou propriedade, ou incite a violência, incluindo suicídio; e/ou,retrate conteúdo sexualmente explícito (conteúdo pornográfico ou erótico, incluindo ícones, títulos ou descrições), violento por natureza, abusivo e grosseiramente prejudicial, e viole a lei aplicável.
  2. Nós, ao obter conhecimento por si só ou ter sido trazido ao conhecimento real por uma pessoa afetada por escrito ou por e-mail, sobre qualquer informação como mencionado acima, teremos o direito de desativar tais informações que estejam em violação desta cláusula. Também teremos o direito de preservar tais informações e registros associados por pelo menos 180 (cento e oitenta) dias para produção às autoridades governamentais para fins de investigação.

APOIO

  1. Oferecemos ferramentas de suporte on-line e baseadas em e-mail. Você pode acessar os recursos de suporte na página Formulários de Denúncia e Reparação ou entrar em contato com nosso suporte enviando um e-mail para redressal@kooapp.com . Sob certas circunstâncias excepcionais, também podemos solicitar que você entre em contato com outras pessoas autorizadas e nomeadas para resolver suas dúvidas ou solicitações de suporte. Não fazemos nenhuma promessa sobre a rapidez com que responderemos ao seu pedido de suporte ou que poderemos corrigir quaisquer problemas que você possa estar tendo. Quaisquer sugestões apresentadas por nós em relação ao uso dos Serviços não devem ser interpretadas como uma garantia.
  2. Somos um intermediário que permite a interação online entre dois ou mais usuários e permite que eles criem, carreguem, compartilhem, divulguem, modifiquem ou acessem informações usando nossos serviços. Não assumimos qualquer obrigação de monitorar o conteúdo gerado pelo usuário, exceto quando especificamente exigido pela lei aplicável. A resolução de reclamações ou disputas relacionadas à violação de direitos legais, pessoais, públicos ou comunitários (coletivamente conhecidos como queixas) é exclusivamente do domínio de autoridades legais ou judiciais. Não julgamos quaisquer queixas pessoais.
  3. Se um Koo ou seu conteúdo forem contestados, os repórteres têm a opção de usar a  ferramenta “Denunciar Koo” ou “Denunciar Usuário” dentro do Aplicativo. Os repórteres também podem enviar à Koo ordens de autoridades judiciais ou outras para retirar qualquer conteúdo contestado neste link. Tais ordens serão acionadas em uma base prioritária. Um Processo de Reparação de Reclamações de acordo com a lei aplicável foi criado e está disponível na página de Conformidade em nosso site.

RESCISÃO

Reservamo-nos o direito de suspender ou encerrar seu acesso ao Aplicativo e aos Serviços, com ou sem aviso prévio, e de exercer qualquer outro recurso disponível sob a lei, nos casos em que:

  1. Você estiver violando quaisquer termos e condições destes Termos;
  2. Não podemos verificar ou autenticar qualquer informação fornecida à Empresa por você;
  3. Temos motivos razoáveis para suspeitar de qualquer atividade ilegal, fraudulenta, com spam ou abusiva de sua parte;
  4. Acreditamos, a seu exclusivo critério, que suas ações podem causar responsabilidade legal para você, outros Usuários, Nós ou são contrárias aos interesses do Aplicativo ou da Empresa; ou
  5. Orientado pela aplicação da lei.

Uma vez temporária ou permanentemente suspenso, encerrado, você não pode continuar a usar o Aplicativo sob a mesma conta, uma conta diferente ou se registrar novamente em uma nova conta, a menos que aprovado por nós. Após o encerramento de uma conta devido aos motivos aqui mencionados, você não terá mais acesso ao Conteúdo de tal Usuário no Aplicativo, na medida permitida por lei.       

Você pode recorrer da suspensão ou encerramento da conta entrando em contato com compliance.officer@kooapp.com ou enviando este formulário de recurso.

Todas as disposições destes Termos, que por sua natureza devem sobreviver à rescisão, sobreviverão à rescisão, incluindo, sem limitação, isenções de responsabilidade, indenização e limitações de responsabilidade.

DISCLAIMER

O SERVIÇO (INCLUINDO, SEM LIMITAÇÃO, QUALQUER CONTEÚDO) É FORNECIDO “NO ESTADO EM QUE SE ENCONTRA” E “CONFORME DISPONÍVEL” E É SEM GARANTIA DE QUALQUER TIPO, EXPRESSA OU IMPLÍCITA, INCLUINDO, MAS NÃO SE LIMITANDO A, GARANTIAS IMPLÍCITAS DE TÍTULO, NÃO VIOLAÇÃO, COMERCIALIZAÇÃO E ADEQUAÇÃO A UMA FINALIDADE ESPECÍFICA, E QUAISQUER GARANTIAS IMPLÍCITAS POR QUALQUER CURSO DE DESEMPENHO OU USO DE COMÉRCIO, TODAS AS QUAIS SÃO EXPRESSAMENTE RENUNCIADAS. O SEU USO DO SERVIÇO É EXCLUSIVAMENTE POR SUA CONTA E RISCO. A EMPRESA E SEUS DIRETORES, FUNCIONÁRIOS, AGENTES E PARCEIROS NÃO GARANTEM QUE:

  1. O SERVIÇO ESTARÁ SEGURO OU DISPONÍVEL EM QUALQUER MOMENTO OU LOCAL ESPECÍFICO; OU
  2. QUAISQUER DEFEITOS OU ERROS SERÃO CORRIGIDOS; OU
  3. QUALQUER CONTEÚDO OU SOFTWARE DISPONÍVEL NO OU ATRAVÉS DO SERVIÇO ESTÁ LIVRE DE VÍRUS OU OUTROS COMPONENTES PREJUDICIAIS; OU
  4. OS RESULTADOS DO USO DO SERVIÇO ATENDERÃO ÀS SUAS NECESSIDADES.

NÃO USE NENHUM SOFTWARE, DISPOSITIVO, SCRIPTS, BOTS OU OUTROS MEIOS PARA ACESSAR, RASPAR OU RASTREAR O APLICATIVO PARA QUALQUER TIPO DE DADOS OU INFORMAÇÕES PÚBLICAS E PRIVADAS. A MENOS QUE VOCÊ RECEBA PERMISSÃO EXPLÍCITA DA KOO POR ESCRITO, VOCÊ NÃO DEVE:

  1. USAR BOTS OU OUTROS MÉTODOS AUTOMATIZADOS PARA ACESSAR O APLICATIVO.
  2. ELIMINAR OU COPIAR PERFIS OU QUALQUER OUTRA INFORMAÇÃO DO APLICATIVO POR MEIO DE RASTREADORES, PLUG-INS, COMPLEMENTOS OU QUALQUER OUTRA TECNOLOGIA.
  3. MANIPULAR OU IMPULSIONAR CONTEÚDO DE QUALQUER MANEIRA USANDO MEIOS AUTOMATIZADOS OU OUTROS MEIOS INJUSTIFICADOS.

INDENIZAÇÃO

Você deve defender, indenizar e isentar a nós, nossas afiliadas, subsidiárias, parceiros de joint venture e cada uma de suas afiliadas, subsidiárias, funcionários de parceiros de risco, contratados, diretores, fornecedores e representantes de todas as responsabilidades, perdas, reivindicações e despesas, incluindo honorários advocatícios razoáveis, que surjam ou se relacionem com:

  1. Seu uso, uso indevido ou acesso ao Serviço; ou
  2. Sua violação dos Termos de Serviço ou de qualquer lei, contrato, política, regulamento ou outra obrigação aplicável. Reservamo-nos o direito de assumir a defesa e o controle exclusivos de qualquer assunto de outra forma sujeito a indenização por Você, caso em que Você ajudará e cooperará conosco em conexão com isso.

LIMITAÇÃO DE RESPONSABILIDADE

NA MÁXIMA EXTENSÃO PERMITIDA POR LEI, EM NENHUM CASO NÓS (NEM NOSSOS DIRETORES, FUNCIONÁRIOS, AGENTES, PATROCINADORES, PARCEIROS, FORNECEDORES, PROVEDORES DE CONTEÚDO, LICENCIADORES OU REVENDEDORES) SEREMOS RESPONSÁVEIS SOB CONTRATO, ATO ILÍCITO, RESPONSABILIDADE OBJETIVA, NEGLIGÊNCIA OU QUALQUER OUTRA TEORIA LEGAL OU EQUITATIVA COM RELAÇÃO AO SERVIÇO:

  1. POR QUAISQUER LUCROS CESSANTES, PERDA DE DADOS, PERDA DE BOA VONTADE OU OPORTUNIDADE, OU DANOS ESPECIAIS, INDIRETOS, INCIDENTAIS, PUNITIVOS OU CONSEQUENCIAIS DE QUALQUER TIPO;
  2. POR SUA CONFIANÇA NO SERVIÇO;
  3. POR QUAISQUER DANOS DIRETOS EM EXCESSO (NO AGREGADO) DOS INR 10.000/- (no caso da Índia) e USD 150 (no caso de outros países que não a Índia);
  4. POR QUALQUER ASSUNTO ALÉM DE SEU CONTROLE RAZOÁVEL, MESMO QUE A EMPRESA TENHA SIDO AVISADA DA POSSIBILIDADE DE QUALQUER UM DOS DANOS ACIMA MENCIONADOS.

LEGISLAÇÃO APLICÁVEL

A Koo é uma entidade legal constituída na Índia e reconhecida como um Intermediário Significativo de Mídia Social sob as leis da Índia.

As leis da Índia regem este Contrato entre Você e a Koo, excluindo suas regras de conflito de leis. Se houver quaisquer direitos e requisitos especiais ou específicos que estejam disponíveis para você em sua jurisdição, notifique-nos imediatamente usando nossos formulários de Denúncia e Reparação e acomodaremos os mesmos, na medida do possível.

Todas as reivindicações, diferenças e disputas decorrentes de ou em conexão com ou em relação a este Aplicativo ou Serviços, os Termos ou quaisquer transações celebradas no ou através do Aplicativo ou Serviços estarão sujeitas à jurisdição exclusiva dos tribunais de Bengaluru. Por meio deste, você acede e aceita a jurisdição de tais tribunais.

 VARIADO

Se qualquer disposição destes Termos for considerada inválida ou inexequível, essa disposição será limitada ou eliminada na medida mínima necessária, e a validade, legalidade e aplicabilidade das restantes disposições permanecerão em pleno vigor e efeito.

Estes Termos formam um acordo válido e executável entre você e a Bombinate Technologies Private Limited, uma empresa constituída sob a Lei das Empresas, 2013, com sede em 849, 11th Main, 2nd Cross, HAL 2nd Stage, Indiranagar, Bangalore, Karnataka, India PO 560008.

MECANISMO DE RECURSO DE RECLAMAÇÃO

Quaisquer discrepâncias ou queixas sobre o Conteúdo e/ou comentário ou violação deste Contrato ou das Diretrizes da Comunidade serão abordadas com o Diretor de Reclamações designado, conforme mencionado abaixo. Você tem o direito de apelar contra qualquer ação sobre sua reclamação ou Conteúdo para o Diretor de Reclamações. O Oficial de Reclamações esforçar-se-á para resolver o mesmo de forma expedita.

Sr. Rahul Satyakam, Oficial de Queixas, 849, 11ª Principal, 2ª Cruz, HAL 2ª Fase, Indiranagar, Bangalore, Karnataka PO 560008.

Um Processo de Reparação de Reclamações de acordo com a lei aplicável foi criado e está disponível na página de Conformidade em nosso site.

REFERÊNCIA

Se você tiver alguma dúvida sobre o Serviço, entre em contato com a Koo pelo help@kooapp.com

Observe que, para fins de validação, você deverá fornecer informações (incluindo, mas não se limitando a, seu endereço de e-mail, número de contato ou número de celular registrado, etc.) para fins de identificação e autenticação suficientes e atender à sua solicitação de serviço. Por favor, consulte a nossa Política de Privacidade sobre como lidamos com as informações.

ALTERAÇÕES

Podemos, de tempos em tempos, alterar estes Termos de Serviço. Podemos ceder ou transferir nosso contrato com você, incluindo nossos direitos e obrigações associados, a qualquer momento e você concorda em cooperar conosco em conexão com tal atribuição ou transferência. Recomendamos que você verifique periodicamente esta página para quaisquer termos revisados. Seu uso continuado dos Serviços será considerado como constituindo sua aceitação de todos esses termos revisados.

Você pode solicitar versões anteriores destes Termos escrevendo para redressal@kooapp.com

Se você gostaria de obter versões anteriores desta política, por favor escreva para redressal@kooapp.com

CONTATO DPO BRASIL

Em caso de esclarecimentos, dúvidas, sugestões e solicitações de usuários brasileiros relacionadas ao tratamento de seus dados pessoais, entre em contato com o nosso DPO, BECKER BRUZZI & LAMEIRÃO ADVOGADOS I BBL Advogados, (CNPJ: 45.368.352/0001-32), através do e-mail: privacy_koo@bbladv.com.br.

If you would like to obtain earlier versions of this policy please write to redressal@kooapp.com.

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