Koo Coins

By Koo App
October 18, 2022

The Koo Coin loyalty rewards promotion (Promotion) is operated by Bombinate Technologies Pvt. Ltd. (No. 849, 11th Main, 2nd Cross, HAL 2nd Stage, Indiranagar, Bangalore, Karnataka – 560008 U72900KA2015PTC084475) hereinafter referred to as “Promoter”. 

For the purposes of these Terms & Conditions, “user” or “users” refers to registered users of the Koo App.

1. Promotion: As part of the Koo Coin Loyalty Promotion, the Promoter is rewarding users of the Koo App with Koo Coins on A. Completion of Koo Daily Check In, or B. Completion of Any Other Activity, as determined by Promoter from time to time.

However no rewards are granted if a user (i) Clears their cache, or (ii) uninstalls the Koo App, or (iii) Logs out of the Koo App, or (iv) Acts in violation of these Terms & Conditions

1. Completion of a Daily Check in

Koo Daily Check In means an action by a user of logging into their Koo account, on mobile device or web, and staying logged in and viewing content every day between 12 am and 11:59 pm as per time spent requirements listed in the Daily Goals section of the Koo Rewards Centre.

The time spent is measured by a time counter which measures the time spent in a 24 hour window everyday from 12 am to 11:59 pm. The time spent is displayed in the Koo Rewards Centre. At the end of the 24 hour period, if a user has spent the required time, corresponding Koo Coins are awarded and the counter resets to zero. 

The rate of award of Koo Coins may change from time to time at the discretion of Promoter. The current applicable rate is displayed in the Koo Rewards Centre.

At its discretion, the Promoter may also reward Koo Coins for consecutive Daily Check Ins as stated in the Koo Rewards Centre. If a consecutive Daily Check Ins are not completed, the Koo Coins earning for that session are reset. The next Daily Check In after the break will be considered as a 1st Daily Check In and points will be awarded accordingly.

1. Completion of Other Promotional Activity announced from time to time:   

Koo Coins may also be awarded to users for participating in other promotional programs announced by the Promoter from time to time. The terms and conditions of each program shall be displayed to the users when the program is announced or in the Koo Rewards Centre.

1. Eligibility & Availability:  Koo Coins are not available to users who:

(i) Have not installed the latest version of the Koo App

(ii) Are not resident in India

(iii) Do not have a valid and operational UPI ID linked to a bank account 

(iv) Do not have internet access on a compatible device

(v) Do not agree to these Terms and Conditions

(vi) Use unfair means of earning Koo Coins including but not limited to cloning apps, multiple IDs, multiple accounts or similar unfair methods

The Koo App is available for use without subscribing to Koo Coin loyalty rewards promotion or Koo Daily Check In. In other words, it is not compulsory to do a Koo Daily Check in order to access the features of the Koo App. However, it is necessary to do a Koo Daily Check In, in order to earn Koo Coins.

Employees of the Promoter and their direct family members are not eligible to participate in the Promotion or earn Koo Coins. If any such transactions are discovered or reported, the same will be reversed.

The Koo coins rewards program is available to only one Koo account per user. If a user creates multiple Koo accounts on a single or multiple devices, the rewards program will be withdrawn from all such accounts. 

1. Promotion Period: The Koo Coins loyalty rewards promotion is operational from 6th June 2022 to 6th January 2023 (“Promotion Period”). However, the Promoter reserves the right to terminate or extend the Promotion at any time by giving an in-app notification. 

Any Koo Coins accrued upto the point of termination shall be credited and may be redeemed in accordance with the terms of the Promotion. 

1. Koo Coins Accrual & Redemption: Koo Coins will be awarded in the manner and subject to the conditions set out in clause 1 above. 

All accrued Koo Coins will immediately lapse and cannot be redeemed if a user does any of the following:

(i) User clears cache

(ii) Uninstalls the Koo app

(iii) Logs out

(iv) Employs unfair, unwarranted and undesirable methods to earn Koo Coins

(v) Acts in violation of these Terms & Conditions

Users will be able to access their Koo Coins earnings, spending, lapse or balance in the Rewards Centre. You will also be notified of any earnings, spending or lapse of Koo Coins through the in-app notification feature. 

If a user has earned Koo Coins, they will be able to see them in a dashboard in the Rewards Centre. Koo Coins can be redeemed against cash which will be credited to a user’s bank account linked to a UPI ID. The redemption value of Koo Coins to cash is determined as 100 coins = INR 1. 

However, Promoter reserves the right to change this redemption value by providing an advance in-app notification. From time to time Promoter may prescribe the minimum amount that may be redeemed. 

Redemption is enabled when a user clicks the “Withdraw” button and follows the on-screen instructions for linking a valid UPI ID. The Koo Coins can be redeemed only against a UPI linked bank account. Any other means, including but not limited to currency notes, cheque or demand draft or any other digital means are not allowed. Koo Coins cannot be redeemed in kind or against goods or services.

Expiry: Koo coins awarded shall expire every 30 days from the day they are earned. This is visible in the rewards dashboard.

Koo coins are loyalty rewards and only a limited amount is set aside for withdrawal by the most loyal Koo users. Withdrawal is facilitated on a first come basis.

Some users, who not withdraw after being granted Koo Coins, may miss out by not withdrawing within time. 

In accordance with reward program requirements, Koo coins are made available equally to all users. The 30 day expiry helps to recirculate the limited rewards among users who are more interested in this program.

Any accrued Koo coins must be withdrawn within 30 days of grant.

1. No Liability for wrong or mistaken UPI ID: UPI Users must exercise due caution while entering a UPI ID for transfer. Promoter is not responsible for verifying the authenticity of the UPI account to which the transfer is made. Users must make sure that the correct UPI ID is entered and no claims of transfer to incorrect ID due to mistakes or for any reason shall be entertained.

1. No Liability for delayed or canceled transfers: Promoter relies on third party service providers for any money transfers. Promoter shall not be considered to be in breach of its obligation for money transfer, if there is a delay in transfer or if Promoter is unable to transfer (whether partially or fully) any payments as a result of the occurrence of a Force Majeure Event (defined below).

Force Majeure Event means any event, whatever be the origin, not within the reasonable control of the Promoter and which the Promoter is unable to prevent, avoid or remove or circumvent.

Force Majeure event shall include, but shall not be limited to, acts of god, acts, orders, directions of governmental/ regulatory/ judicial/ quasi-judicial/ law enforcement authorities/ agencies, war hostilites, armed conflict, sabotage, pandemic, epidemic, hacking, act of foreigners, inserruction, outages or downtimes or systems failures experienced by a service provider or a sub-service provider, hacking or man in the middle attack or similar attacks/ intrusions, revolution or usurped power, acts of terrorism, sabotage, nuclear explosion, earthquake or other similar activities.

In all such cases, any transfer of funds shall be subject to the fulfillment of the obligations of any partners, banks/ financial institutions, counterparties and any other parties involved in or intrinsically linked to the transfer. 

Promoter shall not be liable for any other or additional amounts and shall have no other payment obligations except for the amount of redemption.

1. Restrictions on Promotion & Promoter’s Rights: The Promoter may deem a payment void, stop a user from entering/continuing to participate in this Promotion or stop a user from redeeming any Koo Coins if it considers, in its reasonable opinion, that the user is acting contrary to these Terms or has provided false information or is part of a fraud or fraudulent scheme or is abusing the Promotion in any way or acting in any other manner contrary to the spirit of the Promotion. 

The Promoter reserves the right to stop a user from entering/continuing to participate in this Promotion at any time. The Promoter reserves the right at any time to cancel, change or replace the Promotion due to any reason outside its reasonable control or if directed by law. 

1. USER INFORMATION & PRIVACY: In order to give effect to this Promotion, Promoter and its authorized representatives or service providers may store and process the information related to your UPI ID and other related information in order to calculate Koo Coin eligibility; for money transfer and reconciliation and fraud detection. By continuing to take part in the Promotion and withdrawing the Koo Coins user gives their consent to the storage and use of such information in addition to the permissions already granted under Koo Privacy Policy.

1. LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES: TO THE FULLEST EXTENT PERMITTED BY LAW, BOMBINATE TECHNOLOGIES PVT. LTD. AND ITS AFFILIATES, SUBSIDIARIES AND RELATED COMPANIES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES AND AGENTS, WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND, INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR PARTICIPATION IN THE PROMOTION OR FOR ANY ACTION OR OMISSION MADE IN CONNECTION WITH THE PROMOTION. WITHOUT LIMITING THE FOREGOING AND TO THE FULLEST EXTENT PERMITTED BY LAW, EVERYTHING IN THESE RULES AND IN THIS PROMOTION, INCLUDING THE PRIZES AWARDED, IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. SOME JURISDICTIONS MAY NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSION OF IMPLIED WARRANTIES SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

1. DISPUTE RESOLUTION: In case of any questions or concerns regarding these Terms and Koo Coins please write to redressal@kooapp.com.  All disputes in relation to these Terms shall be decided in accordance with the laws of India and subject to the exclusive territorial jurisdiction of the Courts at Bengaluru. 

These Terms & Conditions were updated on 23 September 2022.