Compliance Statement
Statement of Compliance under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Bombinate Technologies Pvt. Ltd. (BTPL) is a company registered under the Companies Act, 2013 (CIN U72900KA2015PTC084475) and has its registered office at 849, 11th Main, 2nd Cross, HAL 2nd Stage, Indiranagar, Bangalore, Karnataka – 560008 India. BTPL operates Koo App (for iOS & Android), a regional language microblogging platform, and the website Koo App Website
Significant Social Media Intermediary
BTPL is a Significant Social Media Intermediary and has implemented policies and procedures to comply with the requirements of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (hereinafter the “Rules”).
Due Diligence
- BTPL’s Privacy Policy, Terms of Service and Community Guidelines (collectively “Koo Policies”) are available on its website as well as within the Koo App. BTPL informs users of any changes in the Koo Policies at least once in a calendar year. Similarly, Koo also informs users, at least once in a calendar year, that in case of non-compliance of Koo Policies, Koo may terminate the access or the usage rights of the users immediately or remove non-compliant information or both as the case may be.
- In addition to other requirements prescribed by the Rules, Koo Policies specifically prohibit users from publishing content that is (i) invasive of another’s bodily privacy or harmful or harassing on the basis of gender especially children; or (ii) is patently false or misleading but appearing as a fact; or (iii) impersonates or deceives or is false with the intention of causing injury or wrongful loss or harassment, wrongful gain or fraud; or (iv) threatens the unity, integrity, defence, security or sovereignty of India, or (v) violates any law. Koo will endeavour to deploy technology-based measures, including automated tools or other mechanisms to proactively identify content which falls within the above categories and others.
- Orders by a court of competent jurisdiction or Appropriate Government or its agency for takedown or any other purposes should be addressed for compliance to the Resident Grievance Officer with a copy to Nodal Contact Officer and Chief Compliance Officer (contact details below). For further details on the guidelines for submitting a request please click here.
- BTPL will remove or disable access to any stored, hosted or published information within 36 hours of receipt of court order or notification from Government or its authorized agencies that states that such information is unlawful or prohibited under law in relation to the interest of the sovereignty and integrity of India, security of State, etc. as stated in the Rules.
- On receipt of a written order for information from a lawfully authorized government agency clearly stating the purpose for which it is required, BTPL shall provide such information or assistance in its control or possession to the government authority within 72 hours.
- In compliance with the Rules, (i) registration information from a user shall be retained by BTPL for a period of 180 days from the date of cancellation or withdrawal of his registration; and (ii) information which has been removed or to which access has been disabled shall be retained by BTPL for a period of 180 days for investigation purpose or for such longer period as may be required by the Court or by authorized Government Agencies.
Additional Due Diligence
- The physical contact address of BTPL for the purposes of receiving communication addressed to it under the Rules is 849, 11th Main, 2nd Cross, HAL 2nd Stage, Indiranagar, Bangalore, Karnataka – 560008, India.
- BTPL mechanism for dealing with grievances is stated in the section titled Koo Process for Grievance Redressal.
- When available, Users may opt for voluntary verification of accounts using an active Indian phone number. All such requests may be raised within the Koo App. A visual identifier will be shown against the profiles of users who have voluntarily verified themselves.
- On receipt of a court order or order of a competent authority as specified under the Rules, BTPL may enable identification of the first originator of an information.
- Publishers (as defined under the Rules) of news and current affairs content should take note of the information statement in compliance with the Rules can be found under the link Compliance. On by such publishers of compliance with the Rules, Koo will display a visible verification mark against their profiles
- BTPL also displays a visible verification mark on content that is advertising or sponsored or is exclusively controlled.
Chief Compliance Officer for ensuring compliance with the Information Technology Act, 2000 and Rules
Email: compliance.officer@kooapp.com
Nodal Contact Officer for 24×7 coordination with government bodies and law enforcement agencies and officers to ensure compliance to their orders or requisitions made in accordance with the provisions of law or rules made thereunder
Email: nodal.officer@kooapp.com
Resident Grievance Officer to- acknowledge a complaint in relation to the Rules within 24 hours and dispose off such complaint within a fifteen days from the date of its receipt; and
- receive and acknowledge any order, notice or direction issued by the Appropriate Government, any competent authority or a court of competent jurisdiction.
Name: Mr. Rahul Satyakam
Email: redressal@kooapp.com
Statement of Compliance under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 for Publishers of News and Current Affairs Content
This Compliance Statement is with reference to Rule 5 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (hereinafter “Rules”) and applies to Publishers of News and Current Affairs Content (as defined under the Rules). Please note that according to the Rules, if you are a Publisher of News and Current Affairs Content, then in addition to the common Terms of Service for all users, you are required to furnish the details of user accounts on the services of intermediaries to the relevant ministry prescribed under Rule 18. If you have already done so please inform Koo by sending a mail to redressal@kooapp.com and we will provide a demonstrable and visible mark of verification as being Publishers against your profile.
Koo Moderation Policy
Koo is an intermediary that primarily enables online interaction between two or more users and allows them to create, upload, share, disseminate, modify or access information using Koo’s services.
Koo does not undertake any obligation to monitor user generated content, except where specifically mandated under applicable law.
Resolution of grievances or disputes or claims relating to violation of legal or personal or public or community rights (collectively known as grievances) is solely within the domain of judicial or other authorities. Koo cannot and does not adjudicate any grievances.
Koo Grievance Redressal Process
Users have the option to use the “Report Koo” or “Report User” option within the Koo App.
Grievances relating to violation of Rule 3, including grievances by or on behalf an individual or child, relating to exposure of their private areas, full or partial nudity or depicting such individual or child in any sexual act or conduct, must be addressed to the Resident Grievance Officer at grievance.officer@kooapp.comor emailed to redressal@kooapp.comlink.
Reported grievances will be acknowledged within 24 hours of receipt along with a unique identification number. Grievances will be disposed of within 15 days from date of receipt. Wherever practical, information on action taken or not taken by BTPL may be provided to the reporter of the grievance. Grievances by an individual relating to exposure of their private areas, full or partial nudity or depicting such individual in any sexual act or conduct; or impersonation in an electronic form, including artificially morphed images will be acted upon within 24 hours. A monthly compliance report containing information as specified by the Rules will be published on the website under the link Compliance. Koos reported via in-app reporting are not considered grievances.
Takedown/Removal Order Submission Form
Users may submit to Koo, orders from judicial or other authorities to remove any contested or disputed content. Such orders will be acted upon on a priority basis.
If you would like to submit an order from a judicial or other authority please click here.
Reinstatement Procedure for Removed Koo
In accordance with the Rules, Koo provides User(s) with an adequate and reasonable opportunity to dispute an action taken on the content of a user. Such User(s) may request for reinstatement of access to such content. These requests will be decided within a reasonable time in accordance with law.
If you are a content creator and a moderation action has been taken on your Koo, you may request for reinstatement of your Koo by clicking here
Process for reporting intellectual property violations
Koo does not undertake any obligation to monitor user-generated content, except to the extent required by law. Koo is only an intermediary that primarily enables online interaction between two or more users and allows them to create, upload, share, disseminate, modify or access information using Koo’s services.
While Koo supports valid and legitimate claims of intellectual property ownership, it cannot and does not adjudicate any claims. In the first instance, parties must resolve any disputes relating to intellectual property amongst themselves or through the legal process, before reporting to Koo
If you believe that someone is violating your or anyone else’s intellectual property, you may report it by filling out this form.
Please ensure that you submit complete details of the violation and ownership of the intellectual property in order for us to process the report. Such reports will typically be processed within 48 hours. Orders or directions of courts or legal authorities will be honoured on priority.
The contents of a report (including any attachment) and the reporter’s email address will be provided to the person who posted the contested content along with a request to respond to the claim within 36 hours. Parties are encouraged to directly interact and resolve any issues. If no response is received within the specified time, or, if in the sole discretion of Koo, either the report or the response are unsatisfactory, Koo will take such action as it deems fit. Please note that Koo is acting on a best efforts basis and accepts no responsibility for any actions taken by it. Any assertion or adjudication of legal rights must be carried out through the legal process
Any abuse of this process may lead to termination of your user account and/or other legal consequences. Please do not hesitate to seek your own legal advice before filing or contesting any report for intellectual property violation.
Koo Compliance Contacts
Chief Compliance Officer ensures compliance with the Information Technology Act, 2000 and Rules
Email: compliance.officer@kooapp.com
Nodal Contact Officer for 24×7 coordinates with law enforcement agencies and officers to ensure compliance to their orders or requisitions made in accordance with the provisions of law or rules made thereunder Email: nodal.officer@kooapp.com
Resident Grievance Officer (i) acknowledges a complaint in relation to the Rules within 24 hours and disposes off such complaint within fifteen days from the date of receipt; and (ii) receives and acknowledges any order, notice or direction issued by the Appropriate Government, any competent authority or a court of competent jurisdiction. Name: Mr. Rahul Satyakam Email: grievance.officer@kooapp.com
Commitment to respect human rights
BTPL commits to taking adequate measures for the prevention, mitigation and, where appropriate, remediation of any human rights violations especially those relating to digital media and its uses. BTPL will continue to implement appropriate systems and processes as appropriate to support and promote human rights.
To see our Periodic Compliance Reports, please click here.
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