PROFILE ACTIONS

Koo’s core mission is to provide users a safe and trusted platform and a wholesome community to meaningfully engage with each other in a language of their choice and a topic of interest. To help us achieve this mission, we expect our users to abide by our Community Guidelines. 

Koo Community Guidelines are designed to foster a safe and respectful space for users to express themselves. Koo urges its users to treat virtual interactions on its platform as they would interactions in the real world. There are real people behind the screen who see, engage with and participate in these interactions.  

While facilitating a free exchange of thoughts and ideas, Koo also complies with its legal responsibility to moderate content which is in violation of Information Technology (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021 (‘IT Rules’).

Koo’s approach to reporting and removal of content violating its Community Guidelines is transparently stated on the Content Moderation page. On removal of content in accordance with rules 3(1)(d) and 4(4) of the Information Technology (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021 users have a right to be

(i) informed of reasons for removal, and 

(ii) provided a right to appeal for reinstatement of content. A summary can be found at our Reporting and Redressal page.

This page deals with cases where a user displays a consistent and repeated pattern of violation of Community Guidelines and where content has been taken down on multiple occasions. 

In accordance with Rule 3(1)(b), Koo is authorized to take actions to inform a user of violations being done by them. In addition, Koo takes steps to ensure that other users are not exposed to profiles who consistently and repeatedly post content in violation of Koo Community Guidelines.

1. While all violations of our Community Guidelines are unacceptable, the table below lists an order of priority.

1. Please note that the prioritization is aimed at managing the most consequential cases first and violation of any Community Guidelines is unacceptable. To learn more about what each violation means, please visit our Content Moderation page.

1. All or some of the following restrictions may be placed on user accounts whose posts are removed for repeat and persistent violations of the same and/or multiple guidelines. Actions will be proportionate to the severity of violations.

• Visibility related to feed & search results
• Visibility related to notifications
• Visibility related to comments 
• Ability of creation or expression 

If a user profile is flagged to be in repeat and persistent violation of Community Guidelines users will be assisted with reminders to be mindful while posting content. Such reminders are sent at thresholds linked to frequency and severity of violations.

1. Please note that the prioritization is aimed at managing the most consequential cases first and violation of any Community Guidelines is unacceptable. To learn more about what each violation means, please visit our Content Moderation page.

1. All or some of the following restrictions may be placed on user accounts whose posts are removed for repeat and persistent violations of the same and/or multiple guidelines. Actions will be proportionate to the severity of violations.

• Visibility related to feed & search results
• Visibility related to notifications
• Visibility related to comments 
• Ability of creation or expression 

1. If a user profile is flagged to be in repeat and persistent violation of Community Guidelines users will be assisted with reminders to be mindful while posting content. Such reminders are sent at thresholds linked to frequency and severity of violations.

1. Along with adequate warnings, users will also be given the opportunity to dispute or appeal such actions, should they wish to and we are happy to reconsider. At all times users are transparently informed of the actions 

1. 1. In accordance with Rule 8(b) of IT Rules, when an action has been taken on a profile, users may request for a review of the action by filling out the form for Reinstatement of Profile available at our Reporting and Redressal Forms page.